March 2023 by charles W
worried about potential scam or incredibly small bank.desperate to hold onto my funds.Did not give me a cooling off period and did not make this clear to me when taking out a bond.Same woman dealing with customer services and complaints and making decisions which seems unprofessional and a conflict of interest. No official process at all.update - finally had an email from a manager although he just copied and pasted a template to me and didn't even fill in my name in the missing space.
January 2023 by Ben ?Big Ben? Shepley
Repossess the whole portfolio of houses for paying a single day late... Then they sold as fast as they could as cheap as they could... I requested one property my wife built for my daughter. Do you think they saved it? No gave her a check for the money, well half the value obviously they sell your house half price to their brother-in-law.
November 2022 by Judy Woodland
Impossible to contact Shawbrook Online Accounts by phone recently. I have tried 3 times and started at 21 in the queue. On each occasion after approx 50 mins I reached number 2 only to be told to leave a message or hang up. Grrrrrrr. I sent a Secure Message via online account, they did not respond. They do not seem to have a. generic email address. I sent Special Delivery letter by Royal Mail?.it was ?re-directed? to I know not where. As I said impossible!
November 2022 by Gillian Webster
Impossible to contact Shawbrook Online by phone. I have tried several times and started at 25 in the queue. On each occasion after approx 120 mins I reached number 2 only to be told to leave a message or hang up.I sent several secure messages via online account asking for a representative to call me. left landline and mobile to ensure they had plenty of options to reach me, they did not respond. Impossible!
November 2021 by Stephen White
Far too nosey wanting personal income and spending details when opening a savings account.If it was a mortgage or loan I'd understand but a savings account, no.
November 2021 by Paul Levy
I've had no problems except that the phone number for customer service is discontinued. I had to go online for the new one. Other than that I received good and polite service when enquiring about my ISA.
November 2021 by Brian Aldridge
Took out a loan for £25k. 8 years on after paying £300 a month(roughly £30k total) l have just had a settlement figure of £23k!!!!!! If the loan goes full term l will have to pay back over £70k.Just asked them to review my loan and got a straight "NO" back.
November 2021 by James Cawthorne
Happy customer; would recommend for property development loans (which I believe was their original loans area). I took out a regulated bridging mortgage to cover the purchase of a property, while I refurbished it, before I could approach a high street lender for a typical mortgage. I ran into difficulties with a obscure planning issue, though the refurbishment itself was done on time. Shawbrook appreciated the delays in the remortgaging, due to these planning issues, were outside of my control and couldn't have been predicted. They extended the term of my bridging loan to accommodate these delays (though they were within their rights to say no) which was a massive relief. And in return I paid the interest for the extension up front. I really appreciated their understanding with what was a very obscure issue and their support. It really helped with the stress levels and that's why I only have positive things to say about this bank in relation to their property bridging loans and associated teams.
November 2020 by Anthony Payg
The worst lender i have ever dealt with - stay way clear of this bank. I applied for a mortgage then 4 weeks into the purchase they change the offer for no reason. There underwriters ask questions that you have already provided answers too. If you want a very stressful purchase then these will definitely give you stress!!!
November 2020 by Ruffy RuffRuff
Tried to open an account online. There's no ability to see what you've entered. Normally there's a small eye to see this information. I put all the info in correctly per the parameters and it did not work. This is a Mickey Mouse bank as their systems aren't fit for purpose. In the circumstances, I'll be taking my business elsewhere as they're not professional enough to manage money. Don't waste your time if you think their Savings rate is good its not worth the aggravation.
November 2020 by Marion Baldwin
Please read this review for an honest review of shawbrook bank and my experience. Recently my mother passed away and had the misfortune to loan money from this bank. Wanting to repay the loan I was asked to send them the original will and the death certificate. Reluctantly, I sent them off and, in my error, didn?t send them recorded delivery. I spent the following 3 weeks ringing every day for updates and told there was nothing.On offering to pay the debt I was told I couldn?t get a settlement figure until they received the documents, so I offered to overpay and then collect the excess at a further time, to be told the overpaid money may not get back to me as it was in my mums name.Getting worried the original will was missing, 4 weeks from being told I had no option but to send the original documents, I was told they didn?t have to be original and not even that, I could email them! I emailed them immediately and 2 days later was told I had permissions to talk about the account.Offering to pay the account off in full from my account, I was told I still couldn?t pay it off as the money had to come from my late mother?s estate, so, with no need for proof, I told the operative It was my mother?s life insurance, which I fact it was, and immediate acceptance was given to pay off the debt from the same account I had previously been denied. To top off a total shambles, that very afternoon I returned home to find the original documents on the doormat with thanks from the bank for sending them and the account had been updated. Honestly you couldn?t script it! Maybe I was one of the unlucky ones but I can?t help but think I?m not. My advice is avoid like the plague!
November 2020 by Peter Richardson
Dear Shawbrook Bank Ltd. Please tell me why after clearing my account on 15th April 2020 by paying £1330.46 using my debit card and then as directed by your operative to cancel my direct debit are you asking my to pay a further £266.84. I have a letter in front of me saying I have settled the outstanding balance. Today you send a threatening letter demanding payment because my direct debit is no longer live. Speaking to your representative Chris by phone today, he tells me my account is cleared and that a complaint ticket will be raised and that your company has 28 days to respond. I offered to pay the alleged non payment of £266.84 and the £15 admin fee by debit card whilst speaking to your operative, who advised against this as my account was settled. Meanwhile, your company places a ?non payment? mark on my credit record, I have never missed a payment on any credit, never mind to Shawbrook Bank Ltd and as I am currently arranging a mortgage, if I am declined because of this error on your behalf, I will be suing for damages. I will now take this appalling error by your company to the Financial Ombusman and take legal advice on the matter.
November 2020 by Dan Meads
Agreed a sale on a partially financed asset weeks ago. Shawbrook couldn't provide a settlement figure - simply ignored multiple requests. After this was finally provided and a sale made, Shawbrook have still not released the sale proceeds of the asset - just keep promising it will be in 2 -3 days. They have kept our money for weeks! Absolutely disgusting. Have been a customer for many years and have been treated appallingly. Avoid.
November 2019 by Elena Da Silva
This should be minus 3. Do not attempt to borrow from this awful bank. Customer service is appalling. Borrowed through homeserve for new boiler. A partial refund should of gone on the account 18/01/19. It's taken them a month to apply it to our account. Made so many calls with regards to tracking it and still no one knew about it. I got my letter confirming the refund on 16th Feb. Looking now to get this paid off, as have no trust in them what so ever. DO NOT BORROW. Think Martin Lewis will like to know!
November 2018 by Lewis Harrington
Searched my credit report without my consent, hadn?t had any dealings with them and wasn?t even aware that they existed prior to Experian and Equifax notifying me that they had been nosing through my financial situation at their leisure....
