November 2023 by Perry Placey
Pulled in to this place, got a coffee and help a woman fill her car up with oil.Next thing I know £100 fine because I stayed there longer than 15 minutes!Complete liberty, didn?t see any signs just another way to take out money!Stay out this place!!!! ?
October 2023 by Aaron Liddard
Bought a coffee and drank coffee in the car before leaving the services. Was then issued with a parking fine of £170. I've repeatedly contested this ridiculous fine but they've refused to back down.
September 2023 by JT
Bought petrol here on June 17. Today, August 31, I receive a letter (the first and only one) from Debt Recovery Plus saying I've ignored all their previous letters and owe £175 for an unpaid parking charge or will be taken to court. I literally filled up with fuel and left to continue my drive home, so was in the Petrol Station for 5 - 10 minutes max. On what basis could I have received this parking charge? No information on how to appeal. Will never use this or any other Shell petrol station ever again - I can't afford to...
September 2023 by Helen Barker
The floor and surrounding tiles in the ladies' toilet look like they haven't been cleaned in years. Disgusting! The shop looked OK and staff were pleasant so 3 stars not 1.
July 2023 by Chris mullins
Whoever the older guy is that works nights here needs a massive talking to.. very rude and very slow. I?ve spent 10mins knocking on the window and he? cleaning the coffee machine. Hasn?t turned around once to acknowledge me. Not my first encounter with him as I?ve noticed his attitude previously.
July 2023 by Tony Dobson
Discussed at Shell operating parking charges for its Shell South Weald Service Station. Purchased £80 of good and was charged £100 parking fine for staying 23 mins!!!!
May 2023 by MARP MARP
Careful here - I was just about to leave the forecourt when an old couple drove in with a flat tyre. We stayed to give them a hand changing the wheel so they could get on their way. I've now been sent a £100 fine for staying to long in the forecourt! Money grabbing b@#&£s!
May 2023 by anthony gomes
I used the pump quite often.Last night the guy behind to count closed the door while I was filling.I requested him if I can use the loo. As it was just few minutes to 11pm.He was rude. I requested him again. As a cabby I have drive through out the night. No remorse, sorry shell you just lost about £2000 monthly from me.I will pass this on to other cabby to boycott Shell.
March 2023 by Dare Bo
15 MIN £100 PARKING FINE WARNING - SHAME ON SHELL. UPDATE Note reading other reviews it could be only 15 mins allowed, shockingly shameful practice, I presumed it was 30 minutes as below, 15 minutes SHAME. Absolute no care for customers Shell, shame on you for running a money making 30 minutes parking time limit, I came off the M25 feeling tired I stopped at this garage and was there for 41 minutes in which time I reasonably got a coffee from the Shell shop and drank it in the car before going on with journey safely, then to receive a £100 fine in the post for being a customer at your garage and shop for 11 minutes longer than I had any idea I was allowed. I did not see signs and it?s is outrageous to limit customers to 30 minutes. Shame on Euro Car Parks and shame in Shell. 30 minutes is not sufficient for a normal visit to a garage placed off of a motorway, 60 minutes or 2 hours is a reasonable limit. Unimpressed, will avoid Shell garages like the plague. Be warned Shell customers.
January 2023 by Alex K
Rolled in with a flat tyre caused by pothole on A12 with the intention of waiting for assistance and sorting it there. Saw the signs for 15 minute parking and thought it best to ask for permission to park there. The staff was taciturn or useless, nothing they can do about the time limit but they could sell me an air freshener or a cappuccino. So fantastically and memorably rubbish, I don't think I will be using Shell anytime soon. I don't care that this was a local franchise or whatever, the damage is done.
January 2023 by Baban Dunyayan
25 minutes I stayed for putting oil my car and window washer and air now I got £100 parking ticket MAD !!!
December 2022 by Tim van Peer
Do not visit here. If you stay longer than 15 minutes, you will receive a parking charge notice. Shell customer service cannot cancel it, so each visit here costs you 60-100 pounds extra.
December 2022 by M P
The most dirty toilets and Costa coffee machines - hold off if you can or wear a mask and sanitise ?
October 2022 by Perry
Toilets are very un hygienic and can tell they are not cleaned regular. Have Notified the council as well
September 2022 by Tracey Hayford
Small and very busy difficult entrance and exit that I thought frankly is dangerous and unsuitable as a service station.
