October 2023 by Natasha Whitefield
The layout of this gym is one of the worst I have seen. Why are all the machines in a circle facing each other? For people who are starting out or anxious this is a hell hole. I can't imagine even those of the highest confidence/fitness levels want to run on a machine directly facing someone else. Its super awkward and puts you off your workou.
September 2023 by fatema khanom
Out-dated and needs a refurbishment ASAP! Gym equipments are old and the changing rooms are quite dirty. I pay a membership of £137 per month and get access to most virgin gyms and this has to be the worst one I have attended. Definitely not worth the money.There are lots of potential, so once refurbishment, I do think it will be a lovely gym to attend.
September 2023 by Lawrence S
Well equipped gym with spa-level jacuzzi in a great setting
August 2023 by Rifat PickleRif Rifatto Hasan
Was a very busy and vibrant centre with some excellent facilities and some lovely staff. The majority of the exoeriance was great, just wish the spa staff was a bit more happy rather than making us feel like a number but that aside. Did enjoy the whole day. Plenty of parking and food choices and sporting activities
July 2023 by A S
I attempted to use a guest pass at this gym as my wife is a member. I was genuinely interested in joining and purchasing a corporate membership for my 25 staff. Unfortunately, I was denied by the receptionist. The way I was treated made me feel unwelcome, which was especially disheartening as someone who already struggles with staying fit due to being overweight. It is concerning that my experience may have been influenced by racial and weight bias. I would highly recommend that the staff receive training, particularly on matters of customer service and unconscious bias. It is important to create an inclusive and welcoming environment for all potential members.
May 2023 by Nick Goddard
We have just visited for the first time today and have been thoroughly impressed from start to finish. In particular we would like to say a huge thank you to Natalie & Victoria who did the massages for us, their professionalism and courtesy was to an exemplary standard and we will not hesitate to visit again - even though we live 90 minutes away. Thanks for a great experience, would not hesitate to recommend.
April 2023 by Besnik
I called 4 days in a row to try and get through to Health and Beauty to book a Virgin Experience Spa Day. No one answers the phone and it goes to a messaging service. I have left countless voicemail messages and have not received a reply at all. This place is an absolute joke!
April 2023 by Andy
I?m giving it such a low review purely because of its poor value for money, given that they haven?t updated the gym equipment for what seems over a decade. If you enjoy tennis this might be more of a gym for you, but for gym goers only you pay a heavy premium for gym equipment that is scarce and outdated. The staff are mostly teenage unhelpful and unfriendly people.
April 2023 by Lee Jones
Indoor tennis facilities are excellent. Staff were welcoming and pay attention to detail. Signing in was a little tricky but the courts were first class. Enjoyed a tasty coffee after too.
April 2023 by Christopher Allen
After a call from Zoe at the gym she has clarified some of my previous points.I feel confident the changes are coming to this gym on previous points made.So I have updated my review to reflect this.Thank you
March 2023 by Tanya B
Wasn?t able to reach them for several days for some reason, trying to book a spa experience- ended up booking elsewhere
February 2023 by Abu Mustafa
The gym is very dated. The whole place could do with a massive refresh. Preacher curl bench gone never to be seen again, same goes for another leg machine. No stair-master machine. The showers are functional at best with rusted pipes, missing tiles and mould everywhere. I?m surprised there isn?t a risk of legionella. The steam room barley works and the hot tub has a very strong smell of chlorine. For the price they charge I would say it?s reasonable and the facilities are good along with great friendly staff but this place seriously needs a full top to bottom renovation.
February 2023 by S F
All my family extends sincere thanks to all the reception members who were the main reason for joining this club and who represented the club in a classy manner and respect especially Maddie , Lucy and Michelle . I would also like to acknowledge the hard and continuous work of Lilly who performs her duty in an outstanding manner and without the presence of any boss to monitor or supervise her . In addition, I would like to thank Tina, who welcomed us to this club in a very professional and distinguished way By giving all the detailed information we needed, and this is from the first email I received from her.
January 2023 by Lawrence Bushell
Friendly and helpful receptionist .
January 2023 by Stacey O'Brien
The spa facilities are excellent ????
