January 2024 by chris powell
Great value got what I was looking for
December 2023 by Eric Delamere
This is a diy store local to the Brentwood area, not our local area. We just used it as a meet location for oeople coming from different location, and it's close to j28 on rhe M25 .
December 2023 by Per Aba
Great shop to have in Brentwood area. Lot of good quality useful building and DIY materials at great prices.
October 2023 by Rob
Useless! As others have said customer service is non existent. The people working there (especially the women) don't have a clue about the stuff the place sells, so it's pointless asking any questions. The prevailing attitude amongst the staff is don't know and don't care. They only seem to fill the shelves once a week so there's a good chance that what you want won't be available. Today 14/10/23 no 2mtr lengths of 15mm copper pipe or 15mm solder ring elbows, so I wasted a trip.
August 2023 by Dalia Kevalaityte
The customer service was a joke, and I was sent to the garden department several times, even though I said lintels are not there. Guy, at the till, didn't give a damn. Very poor customer service.
July 2023 by K SHK (KSHK)
Customer service does not exist, the kitchen designer was more interested in my personal matters than the kitchen itself. He eventually gave up when I asked lot of questions and jotted down an unacceptable quote, I am going with wren who were exceptional and I had kitchen redesign done multiple times with no issues.They really need customer service if they want to do any business or remain a lower quality.
June 2023 by Bhu Chana
Poor customer service within this storeRun by unprofessional immature staff membersReserved an item over the telephone, to be told it is there and has been put aside. Got there that evening to find out all the staff are clueless and had no idea on what I was talking about.Unhelpful and Pathetic Customer Services
May 2023 by Jonathan Wood
Useful local shop but sadly is cursed like many shops with teenage staff that don?t possess the ability to communicate with other human beings . A legacy of head in phone lifestyle unfortunately.
February 2023 by Martin Moore
Sat with Andy looking at kitchen designs. Well worth the time invested for the hour and a half. Put me right before I made some expensive mistakes.
February 2023 by Dave Raval
Exceptionally cute young male member of staff, I came back in and ended up buying more than I'd planned!!Tiny car park.
February 2023 by Joe Elliott
You can almost get any thing there great place
December 2022 by Kevin Field
Limited range of stock items. But what it does have is good.
September 2022 by Steve
Well stocked store and easy parking.
August 2022 by Michael Stewart
Having called around several other suppliers without success, I ordered and paid for a product online to click and collect from Wickes. Wickes in Brentwood indicated that they had the product in stock. I received an email and text message that my order was ready to be collected. HOWEVER, when I got there, the product was not actually in stock! The staff were friendly and apologetic, and I got a refund in store, but it seems to me Wickes needs to improve their stock taking system, and their click and collect service! Not impressed!
August 2022 by Robert Iggulden
Yesterday purchased a trivial item on click and collect. A £15 shower head to be precise. I attended with my credit card and order number but was refused the item as I had failed to note the PIN. This caused me a lot of unnecessary bother. Wickes should try to emulate Screwfix and Toolstation. They help their customers.. not throw up silly and petty obstructions. I"ve never had a similar problem with them. ) This was the Wickes Brentwood store.
