October 2023 by Luke Emery
Food I can?t review as I never got that far.1pm on a Thursday must be a busy time, although with only one car in front of me in the drive-through, I expected a prompt service.Unfortunately, the tannoy wasn?t answered, so I then proceeded to the service hatch where I was greeted with another potential 10 minute waiting time.Obviously, I gave up at this point .My suggestion, here is closed the drive-through because you simply can?t do it correctly .Or employ staff that can do the job?.
October 2023 by Harold Marcial
I would like to thank this branch specially the staff name BEN..this guy is a great guy.kudos to this man.much apreciation for the service.a very kind soul...hope there's a lot of BEN like this man in our society...
October 2023 by A
**UPDATE**Been back recently out of chance, new team and much better food. Believe in second chances and we will be back again.Was awful before but has much improved recently.
September 2023 by janep157
Lovely atmosphere and great service. Callum was our waiter and he was excellent. Very funny and made the visit even more enjoyable
September 2023 by 50yearsDiabetes
Fabulous food served by Callum. Great menu and great ambiance. Have visited 3 times in the week while on holiday
September 2023 by VSDundon
Had a lovely evening, our server Sam was friendly and very helpful, she made our evening wonderful. Food was quick and hot. Good sized plates of food which tasted good. We had steaks, veg chilli, mixed grill and gammon meals with cheese cake and choc sundaes. Would recommend a visit.
September 2023 by Gemma W
Today we was served by Sam, she was lovely and loved the service. Food was delicious too! Defo recommend
September 2023 by Webstead123
tomersAdvertised £2.25 , 2 corses main & starter or Main & pudding. Enquired could x 2 people have soup as the main, as there was NO fish available today - 18 /09 /23 !! then a pudding to follow. No problem we are told, when paying the bill it was £26.00 +. Not happy we spoke to the waitress and the manager, we were told the menu states a main and starter or a main and pudding. It could not be adjusted as it was out of there control , however this was not discusted when we asked at ordering. I woud hope other customers suffer as we have, I also would like an explaination from the owners Marsdon.
September 2023 by janetpearman
My husband had mixed grill the steak should have been medium rare, it was ?blue? he complained the waitress gave him a dish ?put it on there!? She then returned the piece of steak which looked like it had been in the deep fat fryer. He did not eat it. He complained again whilst paying the bill- no sorry- nothing. Such bad customer service.
September 2023 by DennisWestWickham
We wanted to visit Clacton and area so booked a couple of nights in the adjacent hotel. Firstly the hotel; the greeting from Susan in reception was genuine and she made us feel very welcome. The room was clean, well equipped with TV, adequate tea and coffee etc , (Susan said just to ask if we needed more) very comfortable bed, good lighting and great shower and bathroom. Plenty of soft big towels. The excellent air conditioning was welcome as outside temperatures were in high 20's. Adequate parking as well. We were both very satisfied with everything there. As guests we were offered a discount on main meals in the adjacent restaurant. We had two breakfasts and two evening meals in the restaurant. Again all the staff were very friendly and seemed to enjoy working there. All meals were enjoyable and absolutely no complaint. Rachel was welcoming as was Maisie the second evening. Breakfast was very good and it was good to have fruit juices and coffee etc as required. We were very glad to have booked here and can totally recommend..
September 2023 by Anthony B
Waste of money, room dirty, breakfast inedible. Staff at breakfast inefficient. No cups, no orange juice, no milk, no interest! Give this one a miss.
August 2023 by M B
Would have liked to have given 5 stars based on service, as the staff were lovely. Food was nice and well cooked eggs in the breakwich are to die for. Prices are very reasonable. Downside kids came in shouting and balling which the store can't really prevent just the day and age of little s#+ts with no respect for anyone or anything and 'never my child' parenting. Also toilets were out of order. Hopefully it's just temporary and beyond their control. Downside the store could help was when we got here the store was very quiet yet the tables were filthy food stuck to them ring Marks off cups and crumbs all over.
August 2023 by Jacqui G
2 x carvery & 1 x Southern fried chicken burger. Service friendly and efficient (server called Maisie). Meat on carvery melted in the mouth, lovely vegetable option. Sons burger & chips tasted great too. Definitely will be back
August 2023 by Emma S
Lovely service from a very friendly waitress Rachel. Food was quick and nice kids enjoyed their desserts.
August 2023 by Emma M
Love coming here. Always served by a friendly face but shout out to Callum for being a top bloke with great bants! Food never disappoints us - we've got a vegetarian, a meat-eater and a big band of kids; everyone clears their plate! We'd come every week if we could.
