March 2024 by John Gwalter
Waitrose supermarket usual produce. Parking a little tight at this branch.
March 2024 by Sai Maayon
Great customer service from Deborah / Debbie! So so nice and found out we were buying alcohol for wedding and even treated us to some flowers. Was flexible on when we could pick up everything as there were so many cases. Very kind and made the experience very easy for us.
February 2024 by Mark Emsworth
Entering this shop - it feels as if you are essentially being treated as an afterthought. No longer is this a nice place to shop.Too many big changes have been implemented far too quickly (none of them for the better)...I only come here now when I really need to - and even then I dread it - and that isn't the way it should be. We've pretty much stopped spending in here now.Waitrose now expects 75%+ of its shoppers to self-scan...not really practical when you do a large shop (which people do because it's a large shop!) and of the four proper tills that remain, only one or two are generally open.The aisles are now piled high with repressive (sometimes dangerously) overhanging boxes which should be in the warehouse. It looks like Costco in here now, just not with Costco prices.In terms of merchandising display, product locations and availability, this Waitrose is a disgrace.Empty shelves, lack of own brand items which are never ever available (bio-laundry gel, fabric softner etc.) and the "offers" area is frankly pathetic.When I've asked, apparently these changes are due to staff-shortages - so essentially you're expected to do their work for them and pay for the privilege. With prices going up so dramatically recently you'd think they'd be wanting to give you more - not less.We read much about the advent of middle-class shoplifting...and you wonder why.When you compare Waitrose Buckhurst Hill to Marks & Spencer food retail (even the small one in Loughton) it really is chalk and cheese - they're streets ahead.I can't quite believe that this is now deemed the "new" acceptable-face of Waitrose food retail. It's mind-numbingly dull and appears to have no Management - at least not one that cares.
February 2024 by Pèter Schier
A little more difficult to navigatethan othet Waitrose stores
February 2024 by Breakfast Reservations
Horrendous service from the lady at the self checkout. I was denied to buy paracetamol after being discharged from the hospital and in a lot of pain, because apparently I don't look my age. Rude and unprofessional.
January 2024 by Dean Howd yodoody (DiyDeano25)
Not a bad store,a little overpriced compared to others around...
December 2023 by Kim Mead
Great place, helpful staff and wonderful food. Good plants and house hold goods. Plenty of appetizing feed ideas for Christmas.
November 2023 by James Honey
I found the assistants at the self service tills really good and friendly. Please keep up. James.
September 2023 by Karen
Used to be a good shop but now understaffed with an assortment of shelves REGULARLY bare. Can't be relied upon for basic produce. Queues etc., just poor. I resorted to trying to order online last week and it was an utter shambles. Between the dire App/website and the constant OUT OF STOCK ONLINE messages this shop will be my very last resort now. Shame as have used the store for 30+ years. Absolutely diabolical - use other (cheaper) supermarkets....
June 2023 by Millie Fae
All I wanted was a sandwich and a drink to take with me on my travels, but the person that scanned my items was a rather unhelpful, scruffy-looking delinquent who smelled of stale biscuits and cheap vodka.That's the last time I use the self service checkout! Utterly appalling experience.
May 2023 by patrizia ricorda
Always handy for bits and pieces, they usually have what I need. Particularly good for my daughter who has many food allergies and they stock good vegan options. Nice bakery and cakes!Update -their toilet has been shut most of the time over the last few weeks. They're sandwich chiller is also currently broken and they often don't have many common items in stock. It feels like they're not doing very well at the moment.
May 2023 by Laura Baranowska
Always feel welcomed by the staff when ordering from John Lewis for click and collect, never had any issues staff is super friendly and helpful.
May 2023 by Mouse Training London Ltd
Waitrose has the best quality items! This branch has everything and much more than what I required. The meats are great quality with a huge variety. The staff are really friendly. For many years I used South Woodford Branch but recently they have gone over self checkout mainly - most checks not in use - shame....
April 2023 by Ervin Hoxha
The most racist staff I've ever encountered in any waitrose shops .. I've been shopping at waitrose for 5 years, but this one is the worst period ever ...they will follow you everywhere... they are rude and racist in general
April 2023 by Linda Cox
Why has the quality of the coffee deteriorated. It used to be worth having, before Covid. It?s too awful even for free!
