August 2023 by Craig
You might think that getting trapped in a car wash is a rare occurrence. But it has happened to two members of my family recently in the BP Long Rd.On the latest occasion, the wash just stopped. Waiting in the car, my concerned partner waited... And waited.... You would think some sort of alarm would have been triggered and help would be sent but no. She waited as long as she dared, fearing that if she got out, it might start up again. Luckily, the mechanism wasn't blocking the door.Once this was brought to the attention of the shop, a man was called who arrived and restarted the mechanism whilst my partner waited outside the vehicle. No apology was offered and he went before the sequence completed, so it could have happened again! It looked like a routine day at the office for him.You think we might at least have got a refund, but didn't!Nobody from my family or circle of friends will ever use this car wash again and I would strongly suggest any reader of this does the same.
May 2023 by Vikram Koppela
BAD SERVICE AND WASTE OF TIMEWhen we fill the fuel he will keep our card after complete the transaction and asking that proove your identityRood Staffhe dont know how to handle the customerwhen i asking requesting mannerhe's reply like this am in this country from last 25 yearseven if he need a signature verification he need to ask politely.Advise and Request:I know your 25 experience old still need good behavior with the customer. please learn somethingThis is my request.
April 2023 by Sj Holland
Shows on line they do Yodel drop off. So I went down there and they wouldn't take my parcel. Really shouldn't be advising they do could have saved myself the journey.
February 2023 by Jack Boss
Worst customer service, the owners of this place should know how their staff are treating the customers, I am not a fussy customer I was just asking about prices as it was not labelled properly, please take this matter seriously as this is my first stop every morning for fuel and coffee,Thanks
April 2022 by Michael K
I saw all the negative comments and I got to say my experience personally wasn't bad at all. I have to admit I only went to the counter to pay for the car wash. I went for the gold option cost me £6. The person selling me the ticket was friendly and polite he was even concerned about my antenna whether I need to remove it as it is a van not a small car. The washing when smooth as expected and I did inspect the van front and back and both sides and I have to say I would not expect any better wash on the automatic car wash...
April 2022 by David Laing
It hasn't escaped my notice you are the worst offenders on island for profiteering off the oil crisis. Causing misery to your customers.Some of us have long memories.I promise never to visit your premises again.SHAME ON YOU!!!!
October 2021 by Baruch Beker
Rood staff and Racist! Bad customer service,hope to never come back again.
September 2021 by Carlos Passeira
This is the worse place in Canvey Island to use and they over charge on there goods 3times than everywhere else is ridiculous £25 more and when I realise I've been over charged they refuse to give me my money back..definitely I don't recommend this place terrible
September 2020 by Daniel Dickinson
Good 24hr service. Expensive for off license products though, i.e. cigarettes, alcohol and general groceries...
January 2020 by Craig Shoelace
Wow what's with no receipt my friend, well can't explain, that. I'm not buying my fuel from here, , because you don't really get a receipt, so in fact there is no proof, that you even purchased fuel there when you didn't but you really did. Too save confusion, don't even think of coming here
December 2019 by darren bull
The old Indian guy is abusive, and was lucky I never stuck one on his chin the other week after coming out and mouthing off at me.
December 2019 by Stephen Smithyes
In this particular branch they will _never_ give you the original VAT receipt (the original goes straight into a container under their desk), even if you ask for the original, you have to make do with a duplicate. Not quite sure what they're doing with them.
October 2019 by L
Basic bp garage with all your need. Unfortunately staff is very rude specially the old Indian lady.
August 2018 by Peter Phelps
Clean garage and friendly staff
March 2018 by DancingComanche
I fill here a lot, my only real concern is the staff skim nectar points. After asking if you collect them and in my case say NO, out comes a personal nectar card and they skim 60 pounds worth of points. I challenged a member of staff about this and was met with a barrage of excuses. I gave up reasoning with them and just let them skim my points when I fill up.
