February 2024 by Alison Givens
Full marks to Scott, Kiri and Harry at the Chelmsford branch for a superb service. They were presented with an extreme house clearance and dealt with it promptly, politely and cheerfully. Genuine grafters. Thank you!
January 2024 by Nigel Withyman
I've been very pleased to donate items to the BHF, an excellent charity that supports a lot of excellent research.Neither have I had any issues in arranging for collection of goods; within the last fortnight I phoned them and booked a date and time for them to take some audio equipment. Everything worked out fine!I think people tend to forget that this is not a regular retail establishment - it's a good second hand shop. Caveat emptor!
January 2024 by David Webb
Peparing Day For Teddy is In 28th January 2025 Thursday
January 2024 by Laura xavier Nobrega
Don't waste your time.The driver refused to take 2 pieces of rustic furniture in really good condition.He claimed it was in very poor conditions.The furnitures got taken within 10 minutes after putting outside of the house.
September 2023 by Jaison Cherian
Very very bad delivery staff
July 2023 by Wendy White
Booked a collection of coffee table which I was donating. No one rang to confirm collection time on day requested. Tried ringing the number given for Chelmsford High Street store twice but no one answers.
June 2023 by Paul Wooding
Absolutely brilliant, from shop staff to delivery guys
April 2023 by Roger Godfrey
Helpful saff many special offers,
April 2023 by reshma jacob
The door was open at 9:15 am and I stepped in thinking the shop was open. A blond lady with short hair was very rude. She said it was open only at 9:30, but her tone and attitude made me feel as though I was a shop lifter.Please hire staff who can treat people with respect.
April 2023 by Dale Bell
Orderd 2 things Saturday never arrived on the date they said so out pocket £89
April 2023 by Craig Morris
Friendly well stocked charity shop, offers delivery too.
December 2022 by David
Donated items were not collected. Eventually when I managed to contact them on the phone I was told i had been forgotten. Frustrating, will definitely avoid this company In the future.
October 2022 by A S
try to donated bed frame and headboard, the original bed frame which split into 2 but only had one fire label comes from Manufacturer. It proofed safe when I bought it was new, and how could I get two separate fire labels for each as it only come with one label and it considered to be one item for fire safety as it is. Collection team Refused to collect it and even refuse to take the Headboard no matter it had it own fire label.
October 2021 by Davide Tenio
I bought this coat/umbrella stand 1 month ago.It broke and when I spoke with the sales assistant on the phone, I have been told they can't do anything about it, because they only replace/refund items with manufacturing faults.As shown by the pictures, the plate with the screw was welded to the stand. The weld failed and the stand collapsed. How can this not be considered a manufacturing fault?I won't buy again from them and I advise you to do the same.
October 2020 by Richard Spooner
Let me down on the pick up of furniture, never turned up. Got a phone call saying they knocked but got no answer, I have video and no one called. Very disappointing
