February 2018 by Jonathan Lodge
Excellent service, never had a problem with any service from them.
January 2018 by Damien Hill
Nice friendly people but such a under managed company, have to wait 10 minutes just to get through on the phone and most of the time there is hardly any people working there.
The reason why I moved bank, their just incapable of holding a large number of customers.
July 2017 by Nicole Newman
Very Slow service. You can't order a paying in book in the branch. I now have to write every little account detail about myself and the sender on the cheque and on the paying in slip. Never had to do this with HSBC.
December 2016 by Peter Glen-Doepel
If you are a member of the FSB you wont find a better bank. Absolutely faultless all-round service. Their low bank charges cannot be beaten. Can highly recommend Co-op business banking for FSB members, look no further.
May 2015 by Kenetto
The staff at Chelmsford are condescending, arrogant, and ultra negative. Even though I had my main account with them for many, many years, plus my savings with them, and had been a loyal customer for so long - they would not let my wife open a basic account ! She had just started work herself so wanted her own account but they had no intention of allowing this. Even though we produced umpteen pieces of evidence they kept sending us away. We were treated like we were criminals who were trying to get something from them. It reminded me of the comic sketch where the lady at the computer keeps saying "the computer says No!" We decided to go to a proper bank nearby and the difference in customer service was a million miles. They were polite, welcoming and helpful - the total opposite of the Co-op Chelmsford. After about an hour her account was set up (and with far better interest too). My advice would be to avoid these Chancers and go to 'proper' High Street bank.
