March 2024 by Mike Hayter
Fantastic shop, everything I needed. Jed and co were superb and helpful
February 2024 by Oprea Paul
Very friendly staff and super helpfull, they fixt my bike chain in under 5minutes.Highly recommended!
February 2024 by chami saman
Unfortunately Lads customer service in this store is ridiculously rude. I bought a bike @ 5:30pm on my way home from this store for my daughters birthday and she didn't like it. Asked for exchange for another 1, very next day morning, just under 24hrs from the purchase and didn't even take it out from the car.Rudely refuse to exchange, I begged for exchange, one she wanted was even bit expensive, 2 lads very rudely said NO.Called Luton and Chadwell heath both stores accepted, even though it was from Chelmsford. And brilliant service from the lads in Chadwellheath store, exchange to what I wanted with no question. Gave another 5 star review to Chadwell heath.I would avoid this store for any cost, I do not want name the lads but most of the guys in the store are the same.If you want to by bike go to another Cycle King store.
February 2024 by Clare Fielding
Highly recommended, great service and really friendly. This is how all retailers should be.
January 2024 by Amanda Lawrence
Brilliant service, my bike was serviced quickly and at very short notice - I would highly recommend Steve he was very helpful and offered great advice. Wouldn?t go anywhere else.
January 2024 by Justin Daniel
Called ahead quite late in the day to say I was on way and in need of repairs.They was more than happy to help repair my daughters bike.Josh serviced her bike?brakes were amazing and gave new handle grips..if anything should ever need a repair this will be the place we will return to.Thank you guys
December 2023 by Paul Williams
I cycled away happy!I've just collected a new road bike. Thank you to Jed, and Cycle King for building it for me. The bike is low cost and Jed helped to add good value parts to make it more suitable for my endurance cycling event. Jed set up the bike, and gave me help and advice for how to ride the new bike, handlebars and pedals, that is set up differently to my old bike.Low cost, and an excellent experience overall - I will definitely come back for servicing, as well as upgrades when I get more into cycling.Cycle King has also replaced the worn out tyres on my son's bicycle. They did it while we waited. Thank you.
November 2023 by Sue Bird
Brought a bike from Chelmsford cycle king after 18 days the pedal fell off when riding on the main road called them said could only repair not replace bike after 14 days would had to pay for taxi they said someone would call but didn't took to local repair bike man , pedal had been put on wrong thread was knackered, wheel nuts were loose, brakes were loose, gears were loose was told the bike was dangerous and unsafe to ride , called back cycle king who said manager would call me back still no call back after 4 days ,my advice do not do business with these people
October 2023 by kriaucianka k
Didn't ask for the name of staff member but he was very helpful and did fix my bike's brakes in 3 minutes. Great service!!! Highly recommended. Thank you!!!
October 2023 by Jackie Williams
Excellent service from the guys at Cycle King. Fitted a new bike lock for me which I bought from them yesterday, as I certainly couldn?t work it out! All done in less than 5 minutes. Thank you!
September 2023 by LazyLaura Maisey
These guys are so friendly and don't mind doing little jobs like pumping up tyres or replacing inner tubes super quickly and explaining to you how to do it. Their prices are very affordable and I can definitely recommend them!
July 2023 by Claire Styles
Very efficient bike servicing, helpful and knowledgeable staff can't do enough for you. Witnessed a moving moment of a dad and teenage son picking up the boy's new (very smart) bike they'd setup in the shop for him. Great value and they have a great selection of accessories (helmets, locks, lights, gloves etc). Also I bought and had kickstands fitted there not long ago. Saw lots of choice of kids' and adults' bikes in the shop. Thanks for your assistance Cycle King team!
July 2023 by Geoff Roberts
Brilliant service, can?t fault a single thing. V helpful on the fact I bought a bike too big for my boy and sorted it out the next day!!!
June 2023 by Kate D
Popped in today as the back wheel of my road bike wasn't moving freely and kept getting stuck on the brake pads. Steve was very welcoming and looked at it straight away. He had it free wheeling beautifully after a few minutes and even got rid of a squeaking sound too! Thanks so much Steve - will definitely return after this experience.?
June 2023 by Pheel Good
Absolutely amazing service more than happy to help every time I take all my bike needs here best customer service in Chelmsford !
