November 2023 by Harry Spencer
Very attentive staff. Great choice as we were able to make all our purchases under one roof. Very impressed with the after sales services!
October 2023 by Joe Flanagan
Wonderful service from Gareth. He was honest and helpful throughout. Nothing was too much trouble and we were made to feel very special. A genuinely pleasant experience thanks to Gareth! We will return again!
October 2023 by Bethany Diggins
Really good deals and really helpful staff. Gareth was really friendly and made sure we got exactly what we wanted while staying in our budget. He gave us lots of options which he made really clear, and ensured we made the best possible decision. If we need anything else, it seems like a great place to go back to. Gareth really made it an easy process, answering all our questions and providing opinions when we needed them, and we?re really happy with the final result.
October 2023 by Will Peachey
We went in to buy a new sofa today and meet a lovely colleague Called called Lynne Howett. She was very supportive and kind and very understanding to our needs, she went above and beyond. Explained everything in detail for us to understand. She is a credit to your team, if there was more of Lynne then every shop would be even better. We would like to thank her once again. We look forward to receiving our new sofas soon.
October 2023 by Lauren M
Stuart and Andy provided great service from start to finish with the purchase of our bed and sofa. They weren?t pushy at all, they knew the answers to all our questions and were really friendly. 100% recommend going to see them!
October 2023 by Chris Hibbert
Gareth was an absolute gentleman and was super helpful in helping us choose a beautiful reclining chair. My third time with Furniture Village, and always happy with the price and quality.
August 2023 by Jennifer Stafford
My mum who is 72 brought an armchair couple weeks back costing £1200 she took a photo of the sample and ordered from Nigel. Paper work completed and mum signs paying the full cost.When delivered and unwrapped my mum didn't think it was the correct colour so compared it with her photo sample and the armchair pattern has purple flowers and mum wanted the pinkish and background is slightly different.Mum goes in and explains it is the wrong chair Nigel ( who was very talkative the purchase day telling mum all about his operation) just said No you signed the paperwork. Mum didn't except this and Jason came ( manager) just repeating the mum had signed so mum got flustered 12 hundred quid is alot for a pensioner. Because my mum got so upset she became flustered as she felt backed into a corner, Jason just said Don't shout at me or I will call the police.Mum only told me today I was livid it has made my mum ill .I think Nigel wrote wrong code on paper work because he was so busy telling my mum and aunt his medical history and mum just didn't check the sample code as nigel didn't even bring it to the desk.I hope I don't see Nigel just because he is ill he don't have to make my mum ill.
August 2023 by Amanda Hodgson
I went to buy some living room furniture and was very impressed with the service I received from Nigel. Nigel was extremely helpful and the service was seamless from showing me the Grigio range to the final purchase. Its very rare to find such exceptional customer service and in this case I really did. I would recommend visiting this store and I will return in the future. Thank you to Nigel for all your help.Amanda Lambert
August 2023 by Jo
Patricia in the Chelmsford store was incredibly helpful in assisting us with our purchase of a new sofa and chair at the weekend. She went though all the options for us, the pros and cons of different fabrics and there were no pressure tactics, just very friendly, pleasant advice. Thank you Patricia.
July 2023 by Ned
Caroline (Sales Consultant) was a great ambassador for Furniture Village and exceptional customer service. She was friendly, informative and extremely helpful. I had planned on just shopping around, but the deal and the customer service couldn't be beaten. Wonderful overall experience.
July 2023 by James Partridge
The staff at Furniture Village Chelmsford were great. Stuart helped us with our purchase and he had exactly the right level of interaction. He gave us space when we needed it but was on hand to answer all the questions we had and explain all our options which made this an easy process. Thanks!
May 2023 by Terry Sims
We have been very well looked after by the excellent service from Stuart King. Nothing has been too much trouble and we were given ample time to consider options before making final decisions. Our second visit today finalised the sale.
May 2023 by Turn Eddy
Patricia Rolfe was very helpful, answered all our questions and no pressure. A good shopping experience. Looking forward to our new chairs and sofa.
March 2023 by Lesley
We bought a bed and mattress from FV Chelmsford 10 days ago. Can?t comment in the actual bed, but the service we received from Stuart was excellent, knowledgeable and tailored to our needs. He gave us plenty of time, suggested different options yet never pushing his opinion.I hope the goods are as good as the sales service. I would definitely search out Stuart again.
March 2023 by Ray Hockley
I went in with my elderly mum and dad to buy a divan, a table and chairs and a sofa and armchair. The sales manager Stuart King was very helpful, kind to my mum and dad and his style is not pressurised sales, he was very relaxed and gave us some great advice. Very impressed with his service and knowledge.
