December 2022 by Kat
The staff aren't very welcoming. I was sent away with a ring they had down sized for me that clearly was then too small. This is a very sentimental item. At collection I was waved off and told my hands might be hot, to come back if it still didn't fit in a few weeks. Had to go back to have it stretched, which took all of 15 seconds to do. customer service is lacking.
November 2022 by John ?TheElderOne? Rowles
We purchased our wedding rings from Lance James after finding their web site on Google, we both wanted something different and that's what we found! As the store in Chelmsford is only an hour's drive we arranged to pop in, view the samples and get measured so that they could make the rings. Antony was friendly and courteous, offering advice and professional in taking our order. We collected our rings the other day and are extremely pleased with them, and the service that we received. Our thanks go out to all the staff.
September 2022 by Kelly Louise OReilly
After seeing a pop up stall at a wedding fair we decided to visit the shop. And I?m so glad we did as we managed to buy both our wedding rings there. My husband had his designed so he was really pleased. when it arrived it wasn?t exactly how he wanted it. But they changed the design really quickly.
I would definitely recommend them. They are experienced jewellers and really know what they doing.
June 2022 by Wish Glasgow
Lovely jewellery, beautiful range, great owners, but wouldn't shop there again after a very nasty experience with the Chelmsford store manager.
June 2022 by Sarah Evans
Totally recommend. Customer service was amazing to help find the right wedding ring. She was so informative and we found the right ring. Thank you so much ??
June 2022 by Sarah Williams
Totally recommend. Customer service was amazing to help find the right wedding ring. She was so informative and we found the right ring. Thank you so much ??
April 2022 by David Hatton
Very professional and extremely helpful service. Very pleased with both quality and cost of the work done. Will definitely use again and highly recommend them.
February 2022 by Dev Ramburn
Just been to collect our new rings...really happy with the service we received from Lance James from beginning to end! All the staff are super friendly and knowledgeable and they had the nicest selection of wedding rings of the type we were after. Would highly recommend!!
March 2021 by Klockwerked
Today I made an enquiry about a purchase of a wedding band was given great advice by Anthony, this has guaranteed I will be buying my ring from this company. Thank you for your invaluable advice Anthony. Speak soon.
January 2021 by Stephen Jackson
Fanastic shop with friendly, knowledgeable and passionate staff. Very pleased with my experience of shopping for an engagement ring with fantastic follow-up service. I highly recommend.
December 2020 by Demelza Fanshawe
Had a door to door service on my engagement ring which needed a stone replacement, valuation and clean. Extremely pleased with the outcome and swift turnaround of repair. Thank you
November 2020 by Claire Moffitt
My friends surprised me with one of your beautiful personalised signet rings for my 40th birthday. What a gorgeous piece of jewellery, I?m thrilled with it!
June 2020 by Susan Brown
An extra special heartfelt and enormous thank you for your knowledge and expertise in the recent remodelling and valuation of my three rings. Amazed to see the finished product of combining the rings, gold and gems into a stunning dress ring. I know my late husband would be just as thrilled as I am with my beautiful new ring. It has been a pleasure working with your approachable, charming and meticulously detailed staff. Very best wishes and thanks again, Susan.
January 2020 by Lauren Carrigan
We found out about Lance James at a wedding fayre in Ipswich. We loved that their rings were very different to other jewellers on the highstreet. We had a pleasant experience at the Chelmsford store, they were very attentive and patient whilst we went through the process of trying all of the rings in the shop!! Both myself and my husband bought our rings from the store with a great turnaround and we love the quality and finish of our rings! Thank you for looking after us and making our day special!
November 2019 by Ryan Grantham
Bought my wedding ring from Lance James Chelmsford, great experience, Lance is a great guy and full of banter. Highly recommended.
