February 2024 by Laura
Every other day their money machine for counting coins is broken and they're super inconsistent about whether they will count them at the counter. Which quite frankly you should if there aren't many coins and your machine is broken! I've lugged them into town to pay them in and then have to lug them home because your machine is broken. Not my problem if you can't get a machine to work. Annoyingly they are the only high street bank with a good interest rate. Just sort your machine out please
February 2024 by Bommu Murali
Good service e
January 2024 by Tony Nicholls
Attempted three times to open an account after which time all high interest accounts have been withdrawn. Waste of time, don?t bother!
December 2023 by Susanne Gibbons
Always have to wait to get served, no apologies, rude!
October 2023 by talentpool academy
one of the worst experience, I have money in deposit account, can not take out, non of the staff ready to listen, the manager Sue is so rude that she is just not customer friendly at all. They want evidence of hardship to give my own money to me. I have never experience this rude reply from any other bank, take out all your money before they go bankrupt
October 2023 by Roger Houlden
I've never been inside but used the cash machine outside a few times
August 2023 by Peyman Cyrus
I am extremely disappointed with Metrobank?s actions regarding my banking account. They have completely blocked my account, preventing me from transferring money and causing me to miss my direct debit. This kind of service is unacceptable, and I cannot recommend this bank to anyone. I have been forced to prove everything repeatedly, with no one taking responsibility for their actions. Each time I call customer service, they simply ask me to wait and send an email. I urge everyone to stay away from this bank as they freeze your money without explanation, leaving you to go through endless frustration. I have lost faith in this bank and believe it will face consequences soon.
June 2023 by Terry Langham
Very helpful Staff made me feel welcome and appreciated. Everything was set up and sorted in one go. Would recommend it to anyone looking to open a bank account.
May 2023 by Sean Campbell
Opened an account with Michael today. Friendly and knowledgeable. A credit to your bank
March 2023 by Cloe Gill
Massive thank you to Carla the Assistant Store ManagerHonestly couldn't recommend her enough!You are amazing
December 2022 by Jordan Turner
Best Bank I have used and been to in chelmsford. Always very polite, and very helpful with all my issues and Transactions. They remember my name and know me and that is brilliant customer service. Would recommend this branch and This bank.
December 2022 by Dan Bushman
Toby delivered a great customer service and was able to print out a new card without any problem...let's hope the new one doesn't go missing in action!
November 2022 by andrea Wise
Had a few different type of transaction and was looked after by George Giles . So nice to have someone stand and greet you as apposed to my previous bank where I was always told to make an appointment etc ?.. George took care of all our requests and was a pleasure to deal with. What was even nicer if there was something new for him he didn?t bluff and explained he would ask someone else . A pleasure to bank with a more up to date bank !
October 2022 by Fifi Veli
Always have issues with this bank. Took time off work 3 weeks ago to go into the bank and change details and can you guess, absolutely nothing done. Will be closing our accounts soon. Phoned up even these people don't have aclue and keep on transferring you to someone else. What a joke...
August 2022 by Good Citizen
George was extremely helpful with setting up my account. He was fast, likeable, and well informed
