January 2024 by Allan Hopkins
This is a very open environment with separate areas for more private conversations, que times have never been a problem & generally their is a member of staff floating around to help guide you to the right area
May 2023 by Fahad Rashid
Rubbish service. Wasted my 2 hours. At the end they said apply again online. Very unprofessional.
February 2023 by alan towell
The counter service at Chelmsford is not available to personal customers on a Saturday. There are two websites accessible from the internet, one says this but the other does not. Waste of a couple of hours this morning.
August 2022 by ACANTEEN / ABAR (032.q)
Great branch and brilliant staff
March 2022 by Dararat Amponpun
We moved to UK in 2018 and was looking to open the bank account. After a few considerations and we took a chance and went with Natwest. The bank assigned us to Ms Ceri Lewis to help facilitated us. We managed to get the bank accounts opened very quickly onced we arrived UK via the appointment made before we arrived.We were looking for the simple bank account, just debit and credit card, minimum fee. Ceri was very nice and proposed us the products to fit our needs.Natwest really meet and exceed our expectations. With the free accounts you already have all the services, no fee at all except when you use the debit card aboard which it clearly informed. The transactions using web is fantastic, there also the BOT to help with all the issues. I found them very useful and they transferred us to the real agent quickly when needed.5 stars!
February 2022 by Will & Mandy Murphy
Prompt helpful service
November 2021 by Dararat
We moved to UK in 2018 and was looking to open the bank account. After a few considerations and we took a chance and went with Natwest. The bank assigned us to Ms Ceri Lewis to help facilitated us. We managed to get the bank accounts opened very quickly onced we arrived UK via the appointment made before we arrived.We were looking for the simple bank account, just debit and credit card, minimum fee. Ceri was very nice and proposed us the products to fit our needs.Natwest really meet and exceed our expectations. With the free accounts you already have all the services, no fee at all except when you use the debit card aboard which it clearly informed. The transactions using web is fantastic, there also the BOT to help with all the issues. I found them very useful and they transferred us to the real agent quickly when needed.5 stars!
July 2021 by Dararat Pui
We moved to UK in 2018 and was looking to open the bank account. After a few considerations and we took a chance and went with Natwest. The bank assigned us to Ms Ceri Lewis to help facilitated us. We managed to get the bank accounts opened very quickly onced we arrived UK via the appointment made before we arrived.We were looking for the simple bank account, just debit and credit card, minimum fee. Ceri was very nice and proposed us the products to fit our needs.Natwest really meet and exceed our expectations. With the free accounts you already have all the services, no fee at all except when you use the debit card aboard which it clearly informed. The transactions using web is fantastic, there also the BOT to help with all the issues. I found them very useful and they transferred us to the real agent quickly when needed.5 stars!
January 2021 by Dave S
Just went today (Saturday 2 Jan) to find they were closed. Acceptable I suppose if there wasn't a poster in the window showing their 'festive hours' and that they should be open.Useless, incompetent staff.
November 2020 by Jason Clark
Never been less than 20 mins queuing, utterly terrible.
October 2020 by Georgie Lee
I love natwest and all the staff are brilliant
October 2020 by O B
Always have a long queue, not enough cashier terminals, rude management and staff. Too often a horrible experience with this branch
October 2020 by Julie Howard
Went to bank today (Saturday) to find they were closed! Every other bank was open. And to add insult to injury the sign on door said their opening hours were now Mon-Fri 10am-3pm
August 2019 by Rob Mattews
staff was help full but long wait to be served.........
December 2018 by anthony barr
service generally very poor. web page vast amounts of useless info and everything possible put in the way of speaking to someone who knows what they are doing
