March 2024 by Brook Lane
Disappointing experience here unfortunately.Their website FAQs are wrong - there is no spa pool, and the steam room hasn't worked properly for weeks.Luckily my membership allows access to Ilford, which seems larger, cleaner... And had the best steam room I've ever been in.
March 2024 by Mark Smith
Pool was too warm. Alot of lights out?
December 2023 by Henri T
As someone who has used all the gyms in the Chelmsford area, I can say that this by far the best with Sauna, steam room, pool, cafe, gym, 2 studios, quite area for working, lockers and even a nail salon lol. BARRY is very helpful and the rest of the staff are very welcoming and friendly. Could not recommend enough ??????????
December 2023 by Aleksandra Krysik
Too many kids and teenagers. The women's changing room is literally a kindergarten. I wouldn't call this gym a place of peace and relaxation just because of that.Teenagers come to the gym practically at the same time as adults coming after work. A poor arrangement in my opinion, especially as teenagers pay less than adults.
October 2023 by Paul Hobbs
Don?t waste your money! Sauna and jacuzzi close regularly. Very run down showers and changing rooms. Last time I visited no hot water in washrooms and steam room closed. The gym is always over crowded and forget the classes unless you book a week in advance. For the money they charge it?s a joke. I?m surprised it?s still in business?? Virgin active much more professional and modern!! The staff at virgin are much more knowledgeable and helpful. Don?t bother with Nuffield!I?m super
October 2023 by Julie Parfitt
Great gym and pool with friendly staff.
July 2023 by Alan E
The gym is a bit tired and certain areas could do with a revamp but still everything you need and friendly helpful staff, occasionally busy especially 5-6pm, could have somebody removing people from the machines texting when not using them but otherwise I like it there
June 2023 by Goated Cat
Don?t join this club!! The staff are rude and the facilities are of a poor standard. If you cancel your membership you are still made to pay even if you do not use the facilities. Very unprofessional and unpleasant management team
May 2023 by Andrea O.
Chelmsford branch is truly unprofessional. It has ride duty management and has absolutely no communication between staff members. I have tried to cancel this membership 4 times now . I was told continuously that it had been done then had a very unpleasant conversation with a very rude member of staff who kept repeating, like a robot that it can only be done via email. They continued to spout out their name phonetically, while repeatedly telling me that there was no prof of any phone calls I had made to the club . They have passed to payment on to another company to collect with added fees . Do not join this club if you require any form of assistance expected at a private member's club ..... or an apology for rudeness and lack of customer service.
May 2023 by Maxine Hayward
Clean area, warm pool and very friendly staff and atmosphere
May 2023 by Andrea Davids Obrien
Worst customer service I have ever experienced.
The woman on the desk was extremely rude and didn?t except that I had cancelled my membership because the service was so bad . I was forced to pay £66 pounds even though I had cancelled membership via email and phone . Terrible experience !!
May 2023 by Andrea Obrien
Do not join this health club!!The club is tired and understaffed. The management team are very unhelpful , especially a very rude member of the team called Mia who is one of the most obnoxious people I have ever had the displeasure of talking to. It is truly chaotic, unpleasant and very bad value for money.
April 2023 by Ian Bayes
Have used the gym for a few years. Always found everyone warm and friendly. There is a large amount of equipment and the swimming pool is great. Have dealt with Colin, the duty manager, and he was great and understood my issues and was very helpful
April 2023 by The lamb sauce
Busy all the time can?t do a full session, 3 squat racks and about 5 benches, 1 leg press. All of which are always taken and yet about 100 empty treadmills.
March 2023 by Amy Ellis
The gym has been so busy it?s hard to get in to do a full strength based program. The women?s changing rooms and showers are dated, not the cleanest and shabby. It all really needs refurbishing and updating to remove the huge amount of cardio equipment and double the size of the amount of free weights or weights machines.
