November 2023 by Sundar Prasaad
"I recently had the pleasure of visiting this premiere retail shop and was impressed by the elegant and inviting atmosphere. The shop boasts a wide range of quality products, The attentive staff and manager provided exceptional customer service, the attention to detail and the curated selection of items sets this shop apart. This premiere retail shop is undoubtedly a gem and I highly recommend it to anyone looking for a top-tier shopping experience.
September 2023 by AbiW-T
A bit on the pricy side for what you get. But as a last minute booking it did the job. I checked in late (after 3pm) as a single/lone traveler. no one at the reception to welcome me (found this odd) so had to use the self service. Mould in the bottom right hand corner of the window. Hairs left in the bathroom and sink - Disappointed that there was a building site opposite and curtains didn?t not cover the entire window (could do with addressing) No seating area outside the main entrance had to sit on a wall. The breakfast experience was not the best, I have stayed in a few premier inn hotels.. normally have everything explained but staff seemed to be preoccupied or busy with other jobs.. like clearing up at the spoons before customers had finished. I had to ask another customer where the coffee machine was. Overall it was a good stay but pricey, not great value for money. Not sure I would stay there again.
September 2023 by Character1
Premiers Standards have never lived up to their prices but it is becoming more and more like a MOTEL not a HOTEL. Having to ask the night before if you require room tidied, too few over-stressed staff. Staff (although well meaning and friendly) not well trained and no support in case of breakdowns, leaks, lifts, queues etc. Cleaning is only basic, blocked plugholes, underbed and skirting boards dirty etc. shoddy furnishings, stained, tv remote poor. Shouldnt need to pay more in Premier Plus rooms for what is just Basic. Then send lengthy survey email for non-personal feedback. - Why should the customer have to do your quality control for you and still pay exorbitant prices? Only good thing is the location for travel/station etc
September 2023 by DT2803
Very average hotel stay . No welcome when checking in , waited hours for 3pm check in ( we had arrived on an early flight 9am ) when asked if at all possible to get an early check in , it was met with a shrug and told to come back in 2 hours , which we did , after asking again if we could get into a room to rest , eventually we were allowed into a room at 2.30 pm ( half an hour before check in ) and charged £10 extra for this . Reluctantly paid , only to head up and key card didn?t work, came down to change card , by this time it was 2.50 pm , so got in 10 mins early . Little things like this need to be improved . You were not made to feel like a valued guest at all , plus we were staying for 6 nights , so spending a fair as mount on stay . Very limited staff the whole stay . Decent location, 10 min walk from town . Very handy for train & bus station
August 2023 by 719katharinew
Premier Inn?s are consistent, comfortable beds, clean modern room and bathroom. Efficient and polite reception staff. Great location, right by the train station and station car park. Would recommend the hotel and the great value, high quality breakfast the next day.
August 2023 by dibell15
Reception staff very friendly and helpful. My room was rather shabby and dated, the curtains were difficult to close and threadbare. We tried to book a meal in the restaurant for 8 people but were informed the chef didn?t usually cater for large groups as he only had small kitchen!! Very friendly member of staff was most apologetic and it seemed as though she has to beg the chef to accept our booking which was bizarre as it was advertised as a restaurant. Eventually it was agreed that we could sit together as a group but food would not be all served at same time. Again I found this really strange as there was only 4 other people in the restaurant and it was 7.45 pm on a Saturday night. Our party was served 2 people at a time with an extremely long wait between each meal so the entire meal from ordering to the last meal being served took 2 hours which was completely ridiculous. The waitress was very attentive and very apologetic about the delay and it was very obvious she was embarrassed.
August 2023 by mushyb74
Stains on the carpet, only one towel for two guests . People banging doors at 3am shouting loud . Overall not worth the extra money for the best rooms on the top floor . Was very disappointed as no quality sleep .
August 2023 by inselmonkey
The last 2 weeks we have booked with a 14:00 checking. Every time we get charged 10 pounds extra for an early check-in, even after we spoke to the head office and customer support we had no help whatsoever. The staff are rude and are not helping at all. Only excuse "ah yeah that changed not it's 15:00 checking bit 14:00 no idea why it says in your email 14:00" Terrible customer service
August 2023 by ssl0uise
Rooms disgusting filthy dirty toilets, walls, carpets no staff to help, and noise above was a joke? I have emailed a complaint and not one person has got back to me paid over £100 for a terrible night
July 2023 by berbeethompson
Everything about our stay was above and beyond what we were expecting. The staff from the evening we checked in until we left was amazing. The manager that was on duty on the night of the 28 of July was superb. We thank him so much for this help.
January 2023 by Doralikestoexplore
Positives Staff are lovely & very helpful. Train station car park is the nearest & less than a 5 min walk. 10 min walk, if that into town. Have been staying here on business for the last 2 years but in the last 6 months I have seen a decline mainly in the rooms. Last 3 times I have had to ask for toilet paper. This time, no loo roll, plug absolutely stuck in the sink. Lamp shades have seen much better days & only one working. Food on the hotel is ok. Much nicer restaurants in town. Felt on edge both times as a young child (same child) was running around the restaurant, diving on the back of sofas & getting in the way of servers as the parents sat there watching. Accident waiting to happen Time for a new hotel i think
January 2023 by Kostie
The Premier Inn are great hotels to stay whilst working away from home. Staff are friendly, super comfy beds and great food, you really can?t ask for more. Big shout out to Kerry?.super helpful and a credit to the business. Definitely recommend staying here and will be returning.
January 2023 by ducksnatcher730
The rooms are clean and the price is good. But check in is meant to be from 3pm, so to be told room not ready when we arrived at 4pm is poor. No loo roll in hotel room! Breakfast buffet not kept stocked
January 2023 by Nikkidoody
I have stayed here a few time for business and it?s just a dream. The staff are so friendly, nothing is too much trouble. Especially Kerrie at dinner, I have ceoliac so have to eat gluten free and she always provides me all the information and talks to the chef directly when I order and she?s so attentive and friendly remembering my order from my last visit a month ago! The breakfast is fine for gf too with gf toast available on request and the bread is actually nice for once! Staying again in Feb and will stay without hesitation every trip this year! Location is ideal as right next to the train station which also has a multi-storey if you need to drive there on Townfield st. I?ve done both with no problems. Luggage can be held after check out if needed too. Stayed around 4-5 times since September 22 and great each time.
January 2023 by pamelabA1741IK
Nice easy check in. As with all Premier Inns, the room was comfortable and very very clean. Breakfast was hot and plentiful. The staff at this Premier Inn were incredibly helpful. Two massive drawbacks, firstly there was no parking available at the hotel and the nearest car park was a 15 minute walk away. My husband had to drop me at the hotel and walk back himself. The other thing was the windows were completely sealed shut. This made me very concerned in case of a fire emergency on a lower floor, there would be no escape route.
