January 2024 by WD Els
Worst experience ever in a shop!Shelf tag prices and naming not matching to the barcodes on the toys and management not honouring the tag price.Won't be back!Bring back T R U
January 2024 by Flynn Chapman
Good I found that Lego sets are cheaper here than on the Lego website
November 2023 by Andy Brown
All ways got what you going for it not there order it for you very impressed
October 2023 by Boy Hogg
Been buying my games from Smyths Chelmsford for years, but will probably skip in future.Wanted to exchange a game and pay more for the next edition, but because I?d opened the seal it was a no.If the game was broken, they?d have had to so I don?t see the difference.Poor experience.
August 2023 by mike coupe
Staff are fantastic sometimes get freebies ?
July 2023 by Tony Wiley
Bought a bike . Tried to call for the after service that they provide. No answer, so go into shop to talk to a member of staff.Staff member told me they haven?t got enough staff to answer the phone . I said can I book in my bike ?yes we will give you a call when it?s ready. ? I said have you got enough staff to give us a call ? she said no, so it?s a guessing game to when you can get your product back . This is what it has come to. Very low customer service in chain shop providers. No training. No service, cheap products, I will be paying more to the local providers. Any independent shop is the way forward.
May 2023 by 0nlyJimmy
Friendly staff throughout, and huge thanks to Lynda who helped me find what I was after.
February 2023 by David
Horrible shopping experience, and it seems to be their policy to obstruct refunds on faulty goods now.Just tried to return a faulty toy purchased by my son. It broke after two hours of use, but they must hope we'll give up and let them keep the money because they put up illegal obstacles to it's refund. Maybe it's one of the store manager's targets, to obstruct genuine refunds plenty of other reviews describe the same treatment. The paper receipt is a 60 mile trip away at his aunt's house. Our photographic proof of purchase was not accepted, had to be the actual paper copy from their till, not an image of it. This is actually against consumer law when faulty goods are returned for a refund, a proof of purchase is all they require.It's now just a money grabbing corporation, who prefer arguing with customers over providing any service. The staff were obstructive and belligerent. Maybe this is how they survive in a competitive toy market, but it's lost our custom. We won't be shopping with this store again.
January 2023 by James Shortland
Was a fair size. Is located at the rear of the Riverside retail park. The car park is a nightmare.
January 2023 by Katie Smith
This place has always been bad but it?s gone massively downhill. Staff are rude, couldn?t care about their customers. Spoke to one of the young girls about working there and she said the company treat them like animals. Security guard got sacked for stealing and selling on. Anything else? Sort it out
December 2022 by K GS
I saw the store was lacking some toys, though its expectable since I wrote this in December & many of the contents would be bought due to Christmas (shopping)
December 2022 by Digitalray
Wow! Went in there stressed out after work but an employee (Craig) helped me locate several toys with ease, incredible! Another person at the till, was happy to assist with locating a final product; and a third employee mentioned a discount on a Luigi?s mansion Lego set my son has been after for a while. What an incredible team! Kudos to you guys, very happy customer here ?
December 2022 by Thomas Smith
Always have a nice experience shopping here. Tommy on the till is always pleasant and friendly and talks to us about upcoming products.
November 2022 by Darren Cullender
I?ve been coming to this store for nearly three years and always had a good experience. Staff always been extremely helpful if needed.This year I?ve returned mainly to this store for the staff but also for a great member of staff Tommy due to his professionalism and welcoming when paying for items or needing assistance. Happy to talk if time is available and communicates with my boy very well. Experiences like this make a difference and a reason to why I use in store instead of online.Good to see good customer service still being held at a high standard and will continue to shop at this store
August 2022 by Official Dazlaar
I?ve been coming to this store for nearly three years and always had a good experience. Staff always been extremely helpful if needed.This year I?ve returned mainly to this store for the staff but also for a great member of staff Tommy due to his professionalism and welcoming when paying for items or needing assistance. Happy to talk if time is available and communicates with my boy very well. Experiences like this make a difference and a reason to why I use in store instead of online.Good to see good customer service still being held at a high standard and will continue to shop at this store
