October 2023 by ig josha05
Darren very helpful
March 2023 by Shane Bartley
Great place to find those special gifts
June 2021 by Rizeema Daman
If I could give them more then 5 stars, I would definately give them more. What an amazing service I received. I accidentally smashed my glass on my watch and they replaced the watch with no questions or hesitation. Now this is a store worth shopping at when one receives such amazing service. Big shout out to the staff for their amazing service and to Swarovski for the quality products that is made for us to love and enjoy. I am more then grateful.
April 2021 by stephen harper
I purchased earings from the Chelmsford shop via the phone.The staff are extremely helpful and the earings arrived perfectly packaged within a couple of days.Well done everyone in the store.5 Star Service!
August 2020 by Teresa Affleck
Very helpful young lady works there.She helped me with my Granddaughter 's 16th birthday present
April 2020 by Vickie Hamilton-Barr
I am so impressed with the customer service here. I had a necklace which had lost some of its crystals. (my fault for wearing in the shower). The necklace was 2 years old and I didn't even have the receipt anymore but they offered to send it away for £20 to have new crystals set. Unfortunately this couldn't be done so they sent it back and I was refunded. They then said if I wanted I could exchange for the same price as the necklace was when it was last sold. I decided I wanted to keep it instead and the women in there cleaned it for me to disguise the lack of crystals. I think this is the best customer service I've ever received! Thank you Swarovski.
January 2016 by Wala'a Fd
You can Not find everything in this shop
April 2013 by Glyn Mummery
Not the best customer service. Go else where.
