November 2022 by Howard Berndes
wont answer the phone no post in 2 weeks and yesterday only open from 8.00 -8.30 and last time I saw a postman was when they were on strike picketing
October 2022 by Amanda Elson
Absolutely shocking service.....NOT fit for purpose. Very little mail for weeks, just received an email to say Royal Mail had tried to deliver a parcel which is a blatant lie as we have a ring doorbell and no one has knocked or approached our door.Tried logging a complaint with Royal Mail online and received the generic response with no explanation, tried calling the sorting office for the lines to not be answered and then disconnected.Would not use Royal Mail in a million years if there was any other postal service as an alternative!!
January 2020 by Daniel Blackwell
Open when it feels like it
August 2019 by Danny Reload
Open when it feels like it
July 2019 by 666RatsRule
Improved yet still Inconvenient opening times accompanied by staff whom are telling me they different to what the online site says. Clearly not able to perform their job properly as they are not able to help my situation. Also they havenâ??t replied to any of their reviews on here therefore they clearly do not want to change...
July 2019 by Jamie Howlett
Got a parcel to be sent to the Royal Mail post office here in my name and I would collect it. It was sent Thursday and is now Saturday bare in mind it was first class also so I allowed two days. Unorganised in their and was given wrong information of where to check although the woman working was kind. I will check back Monday and if it isnâ??t their I will write another review.
July 2019 by Aimee Girling
I wish I could give 0 stars. I have been very kind and patient with the delivery office however now I am just beyond furious.
January 2019 by Serena Cleminson
If I could give 0 stars I would. They dont even attempt to knock on your door to deliver a parcel (even though I was home) and then leave the slip and you have to go collect it at ridiculous opening hours and you get there just before 10 but they've closed already.
January 2019 by inongar
Absolutely rubbish service. Unhelpful staff and complete indifference to customer needs. If I could score a zero star I would.
July 2017 by Peter Cox
Ridiculous opening hours. If you arrive at 9am on a Saturday, you'll be queuing for the best part of the 1 hour opening time to get your parcel!
March 2017 by Ashleigh Harris
Impossible for me to pick up my parcels because the place is only open from 9am-10am. The people that employed these staff need to hire new people who actually answer the phone. On my 9th try already. NOT HAPPY!
February 2017 by Ian Crane
Not very good opening hours only 9am to 10 am
January 2016 by Riaan Jutte (Haluter)
Open between 09:00 and 10:00 on weekdays - the precise time slot which is most inconvenient for 99% of people with a job.
June 2015 by Riaan Jutte
Open between 09:00 and 10:00 on weekdays - the precise time slot which is most inconvenient for 99% of people with a job.
October 2014 by Leah Haskoylu
Delivery office opening hours are between 9.00am-10.00am. I had a wedding present returned to Canada because I was unable to get to Ongar during these hours, and no-one answers the phone when you try to call. I tried to organise a re-delivery online after no luck on the phone, only to be told that it was now past the 're-delivery' stage and to contact the Deliver Office.
I had to contact Royal Mail complaints / customer services for them to tell me it was my fault for not contacting their complaints department sooner?!
Ridiculously poor service.
