November 2023 by Alia Shelesh
I've had a controversial experience with a worker at CeX!!, a few days ago I went to CeX to buy a ps4 game for my boyfriend and this worker named Nikhil kept flirting with me. he was using some really nsfw words aswell. I hope something gets done about this and the ps4 game doesn't work at all!!! it has a scratch on it aswell :/
November 2023 by emma ruffles
Good games, friendly and very helpful staff.
October 2023 by tony bauckham
Manager/cleaning assistant. Been in the shop today. After search ps game the guy was cleaning and flick dust over us. After walking away to buy the game we choose. He was saying f-img customers, moving games around and making shelf.If your staff are un professional and rudeWithout customers you don?t have a business..
October 2023 by Mario Chirila
The personal in the shop it is very unprofessional and rude. I bought some wireless headset from CEX Clacton and they broke down. The manager said the warranty is not covering the issue. They even laugh in my face. It was a horrible experience and I will never buy anything from CEX again because they dodgy. I don't recommend that shop to anyone.
August 2023 by M S (Sunders ont road)
Good sized store. Really helpful staff.
July 2023 by Alan Smith
Went in to trade a mint condition S21 Ultra, when I was served I was advised it was not, as there was no charging lead supplied. I challenged them onsite that there wasn't one supplied and I was advised there would have been. No staff member even carried out a simple search online to see if they were supplied with one and I had no signal to check, as a result the valuation of my phone went down from £277 to £195 initially, when I challenged this it then went up to £231 as your employee had not entered the details correctly. Then I was charged for a USB C cable otherwise they would not have took the phone.The phone was permanently in a case with screen and camera protectors, which is why the condition was good.I can only assume that your staff are poorly trained as they are not aware of what items come in the box, surely it can't be there arrogance?!?
April 2023 by Nathan Gunkel
Went in there with a few games and controllers, all staff were polite and apologised if they couldn?t take the games or controllers, but one guy there, I don?t know his name but he has a huge beard was very rude, has been for the last few weeks and that?s what made me score it 2/5 stars, if he wasn?t there, it would get 4-5/5 stars
April 2023 by Niddan
Incredible customer service. I came in super late just before closing time expecting them to be upset and they were more than happy to continue with my transaction.Great conversation and treated with respect and kindness.Will definitely return to this Cex.
April 2023 by Lee Shaughnessy
Bad for parking in this area. But if you don't mind walking drive 2 minutes away and park in a side street.
March 2023 by Simon Etheridge
Very rude customer service, I know I turned up late at 5.06 pm but honestly there's no need to be rude about it and I'm sure a game dose not take 30mins to test if it does I don't know how you have a business that means, if I come in with 5 games it takes them 2hrs 30mins. I'm never going back here again thank you
March 2023 by Simon ?ZG26Faust? Etheridge
Very rude customer service, I know I turned up late at 5.06 pm but honestly there's no need to be rude about it and I'm sure a game dose not take 30mins to test if it does I don't know how you have a business that means, if I come in with 5 games it takes them 2hrs 30mins. I'm never going back here again thank you
March 2023 by Cerise Fitzjohn
Went in at 5:06 and yes I'm fully aware that they close at half 5,A simple "we sorry but we won't have time to day" would of been fine but the rudeness coming from the man! I could only gather as the manager of some sort, clearly need to go on a customer service retraining I will be taking my business to a different CEX
February 2023 by L M
Dreadful service staff are rude and not helpful I wouldn't return if you paid me
December 2022 by John Steward
Knowledgeable and helpful, very happy enthusiastic staff
August 2022 by David Dupree
Nice store been here a few times to sell some items. Staff are friendly and polite seem to know their job very well. I'll definitely be coming back again:)
