December 2023 by Daniel Boone
Joe was really helpful when I needed to understand what watch would best suit my wrist and completed the link removal nice and quickly. Thanks Joe!
December 2023 by Niculae Dumitru
Joe was fast attending me , thank you so much, happy customer
December 2023 by ULTIMATE SOUL'S
Bought a G shock watch .I needed to have a few links taken out it was done .Perfect staff outstanding
December 2023 by Sarah Roe
I had a great experience with the girls esp the manager. I lost a stone in my ring and was very emotional about it. The staff put me at ease gave me tissues and sent it off to be fixed. On collecting the ring the manager asked if she could give me a hug as they were happy I was over the moon to get my ring back. They then helped my choose my wedding band. The girls and manager at Colchester are very friendly and passionate about what they do. A true asset to the company. I was treated with dignity and compassion in a time that was distressing for me. Thank you to all
December 2023 by Felicity Halliwell
Many thanks Shelly for your service. Went in to repair my watch/clean my rings.. all came out looking brand new. Thank you very much.
December 2023 by jay james
What a wonderful service from shelly in colchester. She is a fabulous ambassador for your company.Jay JamesSatisfied customer
November 2023 by Julie Gatens
Came into the store today to collect an item that had been re- plated. Firstly the ring looked like new so very happy. I also took advantage of the free clean which was amazing, my rings sparkled again. I was served by Zara, who was fabulous , very helpful and just lovely to be served by.H Samuel Colchester are very lucky to have Zara working for them. I have to say that the other members of staff were very friendly too.
September 2023 by Fiona Powell
Fantastic, friendly staff. When there was an issue, the staff went over and above to rectify quickly. Thank you Zara, you?re an absolute star!
August 2023 by Benjamin Yates
Came here two/three years ago when I purchased an engagement ring for my fiancée which Zara at H.Samuel helped me pick that out. She was really friendly and very very helpful.Now looking at wedding rings for myself and yet again Zara has been super friendly and helped me narrow my choices of wedding rings.She even cleaned the engagement ring and done a marvellous job. Looks brand new!Would highly recommend Zara at H.Samuel!
August 2023 by Lucie Biggs
Went to H Samuel Colchester to see if they could untangle my necklace. It?s a piece of jewellery that means a lot to me and I couldn?t sort it myself. They were so friendly, had untangled it within a few minutes and I was so thankful. Great customer service!
August 2023 by tony ash
Some of the best customer service I've ever had. Purchase my GF engagement ring. Was so helpful and pleased to say she said yes and loved her ring. Thank you Oliver and everyone.
August 2023 by Emily B
Truly awful experience. I had a necklace which split due to a pet related incident. Totally expected, totally fine. I got it fixed. First time wearing it it just dropped off for no reason. It had just snapped in the same spot. I took it back to get fixed. Over £80 total fix spend. I then went to pick it up. I don?t enjoy being in town and was quite anxious and agitated (especially as the store was closed for lunch so I had to wait). I went in, handed over my receipt, a necklace was brought out - yep, rose gold chain - took it quickly to get out of there and went home. Upon putting it on, something wasn?t right - it was too long. I then looked closer (you had to study it close to see) and realised the makeup of the chain was different. Mine was more of a spiral and this wasn?t. Upon contacting the store I was told it was my fault for not pointing out it was wrong when I was given it but this was not at all obvious until you studied it. I?m sorry to have assumed a huge company would get things right! I was told mine was lost and they wouldn?t do anything about the necklace. They even expressed doubt when I said this wasn?t mine which was very rude. So now 1) mine is lost 2) this was a gift from my husband on our first Christmas and is hugely sentimental 3) I?ve got someone else?s necklace so someone else is out there missing one 4) I?ve paid lots in repair costs to end up without my necklace 5) it?s all my fault apparently!!!! Or I?m lying??!!The lady offered to resize my wedding rings back when I brought the necklace in (not an hsamuel product) and thank god I said no!!I?m still waiting for my refund on repair costs, some kind of compensation for my missing necklace (I feel I should be able to swap the imposter necklace I?m left with for another one to replace the lost necklace) and an apology. I went to a consumer support service who contacted hsamuel on my behalf and I?ve never heard anything. So angry and such shameful service. Accidents happen, if it?s lost it?s lost, but the response has been shocking.
July 2023 by yvonne hull
Pamela was very helpfully highly recommended help me choose my watch & necklace so good at her job
July 2023 by Ginge Ames
Amazing spent £30 on a silver necklace and the service we got was as if I brought a £5k ring lovely staff well done ??
July 2023 by Sam Manners
Nothing but great words to say about the friendly staff and service, would 100% recommend.
