January 2024 by Julie Young
Halfords Essentials Group 1/2/3 Child Car SeatWe spoke to Rae Rae at the Colchester store, she was so helpful and informative. Just needed some help as we were getting a car seat for our granddaughterVery pleased with our purchase.
January 2024 by SquidersGaming
Great price to get a new inner tube and even put on the classic cycle care service, the two staff were great and pleasant to chat with and it didn?t take long at all.
January 2024 by Karen Ewers
Halfords store in Colchester never seem to get it quite right. I placed and order online last Friday . It was a click and collect instantly had a confirmation email.But in that one email I was told; 1) My order was being processed.2) it would be ready to collect in one hour and 3) wait for an email and text to tell me my order was ready to collect.which one exactly!?!I happened to be passing th3 store and popped in on the off chance. My order was there and had been for some time.Oh and could you stopped staff calling customers Babe.
January 2024 by Gemma
I took my son?s micro scooter into the store as unfortunately, the wheel had broken and I couldn?t get the bolt out. I?d brought the scooter from Colchester store just 6 months ago.The team were amazing from my initial interaction until the end. They all went out of their way to try and fix the wheel and in the end it had to be drilled out.Every interaction over the phone and in store was 1st class.I would like to recognise the whole team in the bike department for being incredibly helpful but special thanks to Dale and Jake for their great service and making my little boy very happy with a scooter that is now back working. Thanks guys you went above and beyond my expectations - amazing ! ?
January 2024 by Ian S
Went to buy a replacement Dashcam as my old one gave up today. I was assisted by Jess who I have to say was so helpful, pleasant & kind. I hope her manager sees this & she gets the credit for which she so deserves. Thank you Jess, you are a natural with people & I'm sure you will go farHappy to recommend Halfords who have always been helpful to me
January 2024 by Chris osborne
Waited over 10 minutes to be greeted for collection of the new bike. The bike was built for us, built but not to any real standard. Items loose or incorrectly fitted, even the seat wasn't align with the frame.Minimal customer care and zero knowledge of the bike or the aftercare, I had to ask all the basic questions that the bike guru should of just informed me.
January 2024 by Susan Edwards
Purchase: Childs second hand bike.Excellent customer service. Highly recommend shopping at Colchester Halfords, Colne View Retail.Excellent, friendly and extremely professional customer service from Jamie. Jamie is new but will go far, very personable young man.
December 2023 by Andrew Thompson
mmmh, not impressed. went in for car mats 6 weeks go, not in, but told be available 7-10 days. ordered and paid. been waiting 6 weeks, nothing, only to get a call today asking if i still want them (apparently in store, been waiting for me to pick up). no call, no email to let me know. picked them up, mentioned been waiting 6 weeks. told they don't send emails, just phone people, and they had phoned several times. which is odd, as my phone reckons the first time halfords has ever phoned was today...?!? no apology. mmmmhhhh, not impressed
December 2023 by Ben Porteous-Butler
Great help. Donna was very helpful, friendly and solved all my issues very quickly, even saved me some money by informing me of the motoring club benefits.
December 2023 by Lianne Waters
Thank you to Rob B for all his advice and taking his time to check my car and show me the appropriate products to use. So helpful and friendly.
December 2023 by Clair Cooke
Very friendly and helpful staff. I hadnt booked but they checked the battery and replaced it within about an hour - despite being extremely busy and it was very cold. Outstanding customer service. Thank you
December 2023 by Anna pledger
Needed some new bulbs fitted, very good service and lovely team. Rae and Owen were both so friendly and helpful! Highly recommend.
December 2023 by Charles Clover
Just wanted to say huge thanks to my local Colchester Halfords for their amazing customer service. I they have helped me expertly with mistakes I have made making my Ribble bike fit on to a power trainer. I had stuffed it up royally and they just sorted it all out when I just poled up on a Saturday morning. Huge thanks to Omer and his colleagues! Will be back for a service and more products, as per usual. Good to know you are there. Happy Christmas, guys!
December 2023 by Ken Culhane
Booked and paid in advance for two tyres to be replaced , I?ve had my appointment cancelled with no reason , I?ve had to ring National tyres to find out why and they can?t give me an answer, They told me to bring the vehicle in as per the appointment . Got there no tyres my size ??was told my tyres would be in by 1pm and I?d get a call to confirm this ??. Time now is 4.15pm still no call . Total day wasted not impressed, total lack of communication on Halfords part . Rang Halfords customer service total waste of time . I have no option but to waste more time going back to Halfords Cowdray Ave Colchester and demand my money back
November 2023 by Chrecencia Chihambakwe
Great service from WilsonHe was able to explain the motoring club much better than the email that I received last week. I managed to scar a lot today . Thank you so much ! I will tell my husband to join the club as well.