July 2019 by Laudiette Accorley
Very poor customer service. I was in store this afternoon with my buggy and tried twice for attention and I was ignored by a staff and there was no customer in the shop at the time. I got upset and left. Two staff members were at the till chatting. The one facing me saw me but the other didn't.
June 2019 by Mark Silverton
Very poor service from staff. Surly almost to the point of being rude. Wonâ??t be going back to the Colchester outlet again.
March 2019 by Victoria Morris
Went sofa shopping with my mum, staff were very helpful even when we changed our mind after placing the order and having to cancel and reorder different chairs on the same day!
February 2019 by Paul Brooks
Absolutely shocking service by Laura Ashley! As a loyal customer for over 25 years, they overcharged us £400 For a sofa and then refused to give us a refund unless we cancel and reorder, losing the sale discount and pushing the delivery date back. 12 weeks later the item arrived and is broken... unbelievably, they are still refusing to give us the overcharged amount back until the sofa is manufactured again!!! THEY HAVE SERIOUSLY LOST TOUCH WITH THEIR CORE CUSTOMER BASE - AVOID, AVOID, AVOID!!!!
October 2018 by Celeste Everett
Terribly rude staff, won't be shopping there again, can't believe how these women keep their jobs !!
June 2018 by Peter McAnna
Lovely products, just a shame that we got a lazy and objectionable member of staff!
May 2016 by Tricia Ashun
Love this shop! ??ð??
