December 2023 by Rachel Hooke
Such an awful bank. No sign saying customer service. So hanging around looking for a staff member. Ended up seeing a random woman sitting at a huge table, with a tiny tablet. No name badge. Then got told to sit down. Along with the other 7 people waiting. After 20mins some young man came over, with the tiny tablet. No private room to talk. Just in front of the other people waiting. Such a huge space, used badly. Very tired chairs. No official customer service area. Really tempted to close my accounts.
October 2023 by Scottuss B
Slower than biden walking to a podium to talk utter cobblers ,wont be going in there again
October 2023 by Esamosis
Been there yesterday and I have to say that this branch lacks the minimum standards of being professional. Very disorganised, lady with green top was at the front with no name badge to display seem to be forced to come to work as her attitude towards customers is all passive aggression. I wanted to deposit a cheque but the way I was treated as a customer was shocking first they told me no need for queueing and I can just fill a form since it is international deposit then hand it to the lady at the front. When I approached the lady at the front she got really annoyed and told I need to go back to my original queue!!! This my experience but i have seen this lady at the front being rude to other people as well in a very passive aggressive way. Such a shame that Lloyds bank have now come to standard where customer service is almost non existent.
October 2023 by olorunfemi medupin oye
great service, very professional I opened a current account in less than 10 minutes with everything fully operational
August 2023 by Andy Bates
Handled routine enquiry about my bank transfer limits etc, polite and understanding. Thank you
April 2023 by Lauren susan
Went in there for help and got the help I needed in ten minutes was amazing
April 2023 by Jason Ferryman
30 mins to pay a cheque in. Machines not working. Bring back the old days :(
March 2023 by Doris Gillies
I went into this branch today just to get two mini bank statements from the ATM machine ,For some reason the bank has removed the seating which were their ,I did ask one of the assistants,I was told that their doing a refit on the bank ,I always use the paying in machine when I getMy wages ,I found the seatting very useful for when I wanted to sort my money out ,As the only other seats were up the other end ,Please can you put the seats back again
February 2023 by Stephen Butcher
Completely incompetent staff. My OAP mother is now down £700 because of 2 incorrect transactions made by your staff
February 2023 by Mayer Levy
Great service and helpful working team.
January 2023 by Jana Vydrarova
Not dog friendly which is fine by me if only they had a sign outside. They do not , which a lady I was dealing with inside would nearly argue with me over it.Get a grip????
December 2022 by Steve Mann
Had to go to the branch in town as was unable to sort the problems with my accounts online and not able to access anyone on the phone but the girl in the branch was very helpful and sorted all for me.
October 2022 by Saad Amin
there is always only one counter with slow trainee operational even if there are hundreds of people standing in queue inside. had very bad experience there
August 2022 by A D
Self service is not the future, it?s unpredictable, unreliable, and is a poor substitute, nearly always needing assistance from a human interaction, very nice welcome from a lady to try and transition changes away from the manned tills, today but it?s not for me at all it takes longer to queue at the self service than the faster moving queue for actual service! Having just lost the local branch on St Johns, accessibility and service is diminishing at quite a rate, would completely avoid if I could, but all banks are the same. It?s the staff and customers that suffer.
March 2022 by Silicium 1853
Since the bank dropped its Lloyds/TSB name, the company 'appears' to have gone back to type PRE Lloyds/TSB days. 'Appearing' Cold, aloof, judgemental and snooty. The lock-down and C19 issues, 'appears' to have been an excuse to bat customers into line ?Area manager telephone calls after any negative surveys 'appears' to be a brushing under the carpet exercise.'Some' (not all) of the most aggressive and rudest staff employed here on the planet.Long standing customers of 25 years plus, treated like absolute rubbish !They cannot take the slightest amount of critique going and customers are marked as trouble makers if any complaints are made.Horta-Osario has now left the company and they have Charlie Nunn from HSBC in control, we all know what happened there don't we ?Overseas students smashing the input machines up to high heaven, yet the locals that have supported this firm since the year dot are the ones picked on.One of them who thinks they are a tough cookie, constantly seen puffing cigarettes outside the back of the branch on breaks 'appears' to be the stereotype of how the business is going.Their attitude 'appears' as though the customer and the money is there for them and not vice versa.No formal address, no title, your spoken to akin to being stopped by a traffic cop in the poring rain !(Customer services or the area manager do not respond to this article).You've been told enough times before !
