August 2023 by Margaret Roberts
I had to search for a member of staff ,then I found the manager whom I asked a product query,her response was communicated in an extremely rude manner,impatient and curt.This shop used to vibrant, helpful and had a great range of products.No longer.
July 2023 by Hasan Onuk
Useless, tubs of paint are not even sealed correctly, they denied everything, I had to clean 30 minutes worth of clothes and items and all I wanted from a £50 order was a £15 item to be replaced
May 2023 by Captain Tash
I put in a substantial order to be delivered. I paid extra for my chosen delivery date. Then I receive emails stating that the items wouldn't be delivered together but instead on a variety of different days, and with no tracking available!! I emailed to complain. 3 days later, no repoanse. I stated that I would not be at home all week to accept the deliveries, hence paying extra for a designated date, and that if the date wasn't stuck to I would be requiring a refund. I have emailed twice more, stating that I want a response and that I'll be contacting Trading Standards should I not receive one. I haven't even received the goods yet but am already a completely unsatisfied customer. I wish I'd checked the reviews on here and Trustpilot prior to ordering. I would have steered well clear.
February 2023 by Leonidas Papanikolaou
Very nice service and products.
February 2023 by C B
Absolutely shocking. Ordered a coffee machine which arrived dirty and damaged. Emailed within an hour about requesting a return and refund took a week to reply despite stating it would be up to 72hrs still not resolved a month later item is here and they?re responding with the same thing every week. I want my money back and I want this machine gone I will never use this company again.
November 2021 by Adam blade
Absolutely terrible service first item orderd and will be my last stay well clear orderd a hori split pad Pro for a switch black one as a present they then sent me a pink brown and green one without any warning then when I wanted the one I orderd they told me they would send the right one and pick up the wrong one then it was out of stock so I wanted to return the obvious wrong item easy right? Wrong taken days to reply via email and then tell me they can only collect if I'm home to hand the parcel over so I have to take a day off of work to return an item I didn't order in the first place I don't think so so I suggest a secure porch but that's not good enough atleast not without putting up a sign up advertising items left in my porch waiting for collection at my own risk so if the courier was to lose it would then be my problem apparently they can't put a note saying collect from porch when they book a collection like I can on any courier website Customer service was polite but less then helpful just agreed with me but didn't actually help now Im waiting to see if I'm allowed to have the item I didn't order or want collected from my work so I can have my money back terrible business will never ever purchase from again
July 2021 by Belinda Scott
Great store and really friendly helpful staff, always a fab experience shopping in the Colchester store.
July 2021 by Tom Bennington
Absolute joke of a company. How are they still trading. Ordered a shed, they said 3 weeks for delivery, then said 3 months. Waited and then the day before it was due to arrive they email saying it won't be delivered as the shed didn't meet quality checks. Then they say I've got to wait another 6 weeks. I should have canciled it soon as im now without a shed when i need one and this company could not care less.
June 2021 by Shane Catney
absolutely disgusted with the way the manager treats her customers. Accusing me of stealing without any reasoning and when I confronted her and proved her wrong she refused to apologise. It was an embarrassing experience and the way she dealt with the situation was terrible. Will never return to this shop and its scandalous she is in a position of power there.
May 2021 by Kevin Parfitt
Poor customer relations.Had a faulty idea,promised to replace it.Never did,still waiting.Wont use them again.
December 2020 by Sajeel Mughal
Not the best service - ordered through click and collect haven't had confirmation of order. Decided to go into store and purchase product instead and asked for item to be put behind the till. Took them a good 10 minutes before they found what I ordered. Requested a call back to cancel click and collect no calls returned.
September 2020 by Christian Overal
Good centrally located largish branch with everything you want on the one level, staff are helpful...
June 2019 by Richard Marsh
My company ordered a Cantaliver parasol for my 50 th birthday.on the 17th April 2019.My birthday was 21st of may.price was £348. So not cheap took there money .said item was in stock. Still waiting. What a joke.poir service shocking customer service.and as for taken full payment and not even in the country is a joke.mr marsh very unhappy person will not use again.shocking
June 2019 by David Widlake
Extremely helpful staff
April 2019 by 3Jeeves
Pathetic. Shop has gone down hill with in the last year. Atrocious and beastly manager. Customer service isnâ??t what it used to be :(
