November 2023 by Emma W93
My husband and I are in the pharmacy every month collecting my husbands insulin and diabetic medicine ... he puts the request in 2 weeks ago and this morning it's still not ready to collect .. they needed to order items so would be a further few days. But this came in 2 weeks ago.. I just don't understand uow they're so unorganised this is people's medication not a jolly
October 2023 by mike james
Another week and getting by on borrowed pain relief, 12/10/23 some meds there but staff are telling me different stories at the same time about why my meds are not there. distributer of said tablets say no problems and two friends visited 18 other chemists in area who also reported no problems, this is not the first time. Was shouted at by one member of staff while the others looked on embarresed. I informed her i was now going to Asda who will deliver my meds. When i left an elderly lady who had been there as well offered me her contact details and said she would verify what went on in case i wished to take it further. Just glad to not have to go there again, very rude and lazy staff apart from the young SE Asian girl who just kept out the way.
September 2023 by Tracy Clifton
Excellent service received from staff when I took my mum in with a wound on her arm. I went in to buy some dressings. They were very quick to cover the wound and great advice was given. No charge was made for the dressings. Thanks to them the wound is healing well.
August 2023 by William Martin
I am so impressed with the staff at Rowlands Pharmacy. I moved to Colchester a year ago! And have found them to be really helpful and professional every time I have visited.A huge thank you for providing an excellent service and taking some of the pressure off our local doctors.
August 2023 by Linda Holm
Exceptional customer service was demonstrated to us by Pharmacy Manager Sam and Pharmacist Wei. We are tourists visiting the region from Australia, and popped in for some medication. Well what a reception we received! Not only were our needs promptly and efficiently attended to, but we had the loveliest conversation with Sam and Wei who were so welcoming, friendly and encouraging with their recommendations for sites to see in the local area. Practically forgot about our hay fever as their service left us feeling so delighted and uplifted. Hope these fantastic staff members get the recognition and rewards they deserve for being outstanding representatives of Rowlands Pharmacy in Cholchester. Thanks so much for a lovely experience ~ Linda & Susan, Melbourne Australia ?
June 2023 by Paul Johnson
Great Pharmacy always enjoy going in to pick up my prescriptions ?.The atmosphere is always friendly and Efficient. I would defo recommend this rather than ASDA it?s 100% Better.
June 2023 by Tara Johnson
Lovely staff, friendly and efficient and really seem to care!
May 2023 by Mike Goldspink
I appreciate that all Pharmacies are busy, it does not help when staff don't answer the phone...cut the call very rude, the call was warranted.
May 2023 by Susan Hayden
They have got a home delivery service for medication, or you can go in and pick it up. But there are not many parking spaces.
May 2023 by David Mayhew
Can't rate them enough very polite and helpful .went above and beyond to help me .Can't recommend them enough
April 2023 by Jose Coll
I gave up using this pharmacy as they seemed incapable of ever getting my repeat prescription right despite Mill Road Surgery sending it electronically to them (quite often they claimed not to have on-line access to the prescription).Slow front-line service with rude, uncaring pharmacists hiding in the back.
April 2023 by Charley Brett
We have only been using this pharmacy for a few months. My daughter has been on the same medicine for over two years and not once have we experienced the problems we do with Rowlands. Every time we?ve put the prescription in early, we go in a week later to be told the order can not be fulfilled by the dispensary but they do not make us aware and to wait another 3-5 working days. By this point my daughter has run out and starting to feel unwell. I don?t think they put the order in at all. They never answer the phone either and everytime I?ve been in it?s on low volume and ignored. The service we are approached with everytime is appalling and the way I?ve seen them approach and ignore customers in the store is atrocious. Do not recommend at all.
April 2023 by Daniel Jones
Honestly the worst pharmacy I've ever dealt with. Specific and very necessary repeat prescriptions needed and on numerous occasions they have made us wait weeks to get the medication with no care, thought of service, without chasing "suppliers" and you are greeted with arrogance and judgement. Avoid.
April 2023 by susan matthewman
The staff hear are really nice very friendly and helpful nothing to much trouble
January 2023 by Belinda Flannigan
Awful and embarrassing. Visited to buy some pain relief for my husband and was practically accused of being addicts! In front of other shoppers the pharmacist shouted at me because we couldn?t get a doctors appointment!!! I appreciate that she to make her checks, but the way she and her colleagues treated me I certainly won?t be going back!
