November 2023 by Hugh Waldock
I appreciate people's feelings but it's a wonderful company to work for, and one of the oldest in the country. I feel there are a lot of postman who really care it's just that we are very very busy all the time. A lot of them are very nice about it, the lads, we are just understaffed and we have a lot to cope with. If you want to have a better postal service why not try being a postman. I can't be one full time because I don't drive. I can only help out here. We need people. Don't just talk about it apply to help. It is immensely satisfying socially. I was a newspaper delivery man before working here and it's lovely to see give an OAP a newspaper and have a chat with her and make her day. We play an enormously important role in that way, it's just that it's not just your mail it's an ever increasing flow of parcels and mail shots. Talk to postman face to face and know why and complain about the right things, we know the problems and we can't tell you online, gaging orders! I'm don't feel I'm saying too much just talk to us and know your postal system; we need more political input in my opinion and community involvement not just individuals complaining. I don't feel the competency of regular postman is to blame or anyone working here really. There is just so much mail, because of online stores etc that this place probably wasn't designed to cope with for example. I ask for your patience. I came in yesterday for my second week at work doing Christmas Casual for the 5th time I did 5 8 hrs shifts this week and I'm going in again at 10 till 3 today. I would have been in at 7am had it not been for the fact that I needed to solve a pay issue and couldn't afford the bus fare and had to wait until my disabled bus pass is valid at 09:30. I love helping out with it, but my disability means I can't drive the van.
October 2023 by Robbie
Disappointingly bad,I appreciate that there are staffing issues, but the prices charges for the below standard service provided is not acceptable.What?s the point of offer 24 and 48 hour services when you cannot deliver within those times frames.Item posted Monday by tracked 48, still not delivered by Friday!Absolute joke.
October 2023 by Piotr Weglewski
It's no surprise they're losing clients to other companies. I do my best to steer clear of them whenever possible. Unfortunately, that's not always an option. I was eagerly awaiting a package, but when it finally arrived, I wasn't home. According to their new policy, they would 're-deliver the next day.' Adjusting my plans, I ensured I'd be home the next day, only to find that no one arrived... no notice, nothing. Frustrated, I decided to visit the post office the following day, assuming my package would be there.I arrived just before 4 pm, with a few people lining up behind me, eagerly awaiting the office to open. However, after about 30 minutes, there was still no sign of anyone to assist. We began asking passersby if they had any information. A lady who had just returned from a delivery informed us that she was clueless about the situation; there was nobody available to open the office that day. By that point, there were about 20 frustrated individuals outside.It's truly disappointing that Royal Mail has deteriorated to this extent, failing to provide satisfactory service to its clients. I highly advise against using their services.
October 2023 by anthony shores
The opening hours are getting less and royal mail app is rubbish....waited over three weeks for a signed delivery ask for it to be delivered toba post office twice and it wasn't delivered.........looking to go to the main depot tomorrow hopefully it might be there.....sooner the post office is privatise the better.??
October 2023 by Quin Nixon
The opening times are absolutely ridiculous, especially when there's a lack of postpeople to deliver the mail to your actual door!
October 2023 by C V
Without a doubt the most unhelpful miserable staff combined with the most useless delivery service in this country. Fun place
September 2023 by Sharon Harvey
So I was an idiot and made a mistake with a letter. I left a message on the post box I had put the letter in hoping my some small miracle that It could get sorted. Robin at the sorting office went above and beyond and really helped me. Cannot say how much I appreciated it. Thank you so much.
September 2023 by The Tanatos
Absolutely disgusting. Not only did they leave an empty card, so when you live in a shared house you don't know if it's for you if you don't expect it, but they're also open measly 4 hours 4 days a week, and that is spread out to two hours in the morning and two hours in the evening! How are people suppose to actually get anything sorted on that short notice?! Some days they are open just for two hours even. If we wouldn't get an phone from our family asking if we got the package, we wouldn't even know we had one! Outrageous! And then they have the audacity to strike with that sort of service.
July 2023 by Pat Holt
About time you updated your webpage giving the correct opening hours. - I?ve made 2 visits to no avail !!
July 2023 by Charlotte Bayford
What are these new opening times? Absolutely stupid.The whole of Colchester has one parking space to park in, absolutely impossible to do. Why built such a place with no parking spaces.
April 2023 by Arpit PATEL
Some of the staff offer a really poor service. Shame as it used to be a quick efficient service. More often on strike than not.update:24/04/2023 : if you want to know why courier companies are doing vastly better than royal mail, then look no further than this sorting office. Scales not working, and bumbling staff who are incapable of calculating the cost of two first class stamps without the till working. beyond useless.
April 2023 by Kate Haynes
Asked for a package to be delivered on a Wednesday as I knew I wouldn?t be home on the Tuesday. They tried on the Tuesday anyway (because why WOULD you listen?) and lo and behold?I wasn?t in. I now have traipse to their sorting office yo pick it up. Hoping they will be open?last time I got there I found they were closed due to ?technical difficulties.? When did this company become so incompetent?
April 2023 by Magda Maggie
I'm waiting for my Parcel from Poland.In system is Delivered. We was at home this days. After 2 calls for Customer Services lady says My Parcel is Delivered for Different address and I Have to wait again 3 days . If Parcel didn't come to my home I have to claim again... that's is terrible.. someone stolen my Parcel??
April 2023 by Judi Lavender
Four weeks into a very poor delivery service for CO3 3QU . We subscribe to Radio Times but currently having to buy from a shop as they are not delivered until the RT is out of date. It seems to be particularly bad in our locality-
April 2023 by UAV Site Survey
got a £175 fine for not returning an item colchester royal mail delivered to someone else...AND TOOK A PHOTO OF SOMEONE ELSES HOUSE AS PROOF OF DELIVERY!!!!!!
