July 2023 by Beau Randall
Ordered online and paid over £200 for for various items. Upon collection staff demanded a pin verification for a card that I DO NOT have a pin for as is used online only.Staff were ultimately unhelpful and as always very unknowledgeable, it was like talking to a call centre operator who is reading a script.I had the card on my person, other cards in the same name, proof that they were my cards through my banking app and also had photo ID to confirm my name, the only response I got to my questions and pleads was ?we need a pin verification?Bear in mind they have happily taken my money but will not make any effort to overcome the problem whatsoever.I AM NOW A TOOLSTATION CUSTOMER FOR LIFE AND WILL NEVER USE SCREWFIX AGAIN!!
April 2023 by BLINDXAMBITION
Nick and Paul went above and beyond for me last week to make sure I had what I needed at short notice. Probably the best customer service I ever received!
December 2022 by Linda Taylor
This is the second time I have been to this screwfix and I want to say thankyou for your advice and help each time absolutely brilliant customer service. This morning a lady helped me sort out which bolts I required. Screwfix will be my first stop for anything I need for home.
October 2022 by Mary McNally
I want to thank Nick, Martine, Dray and Marie for all being fantastic ambassadors for this business.Whenever I buy anything from this branch of Screwfix, I never fail to be bowled over by the way I am treated with such kindness and courtesy.Recently, I suffered a bereavement and got rather 'mixed up' so ended up accidentally ordering one item from Peartree and another from Davey Close.However, these lovely people sorted it out for me and were able to provide me with the item I would otherwise had to have gone out of my way to collect. Nothing is too much trouble and because I am somewhat challenged in the mobility department - any heavy items are always brought out to my car.This branch is also very hot on data protection - because until Nick realised that a specific order was actually for me, he made sure that I could not scrutinise the paperwork! In my book this can only be another huge plus in terms of the care taken to protect customers' privacy.
October 2022 by Richie Weir
Staff are always happy to help
July 2022 by Monty ?Mont?
Been a plumbfix customer here for many years. The best staff out of any other screwfix staff in Colchester hands down
July 2022 by adrian
Great staff with a complete understanding of how to deliver excellent customer service!
July 2022 by Dennis J. Plotsi
It?s always a pleasure dealing with Screwfix staff, Paul especially, very helpful guy.Many thanks!
July 2022 by Mike Rotchburns
Been a plumbfix customer here for many years. The best staff out of any other screwfix staff in Colchester hands down
July 2022 by Mark ?Milky? Hammett
Been a plumbfix customer here for many years. The best staff out of any other screwfix staff in Colchester hands down
April 2022 by DEANO JAY
Helpful staff. Busy outlet, many other shops and stores around.Plenty of parking.If you order ahead, the collection is quick and easy.Lots of selection, competitive prices.Return/refunds given.Very pleased ?
January 2022 by marco traynor
Always have what I want, service is good
January 2022 by Robs Views
Great range and if not in stock at the time they can order it in for next day. I use this fir their fantastic click and collect service. Prices are always competitive too. Staff are always on the ball with helpfulness and advice too. Highly recommended
December 2021 by Shami Green
Very helpful, quick and friendly service
December 2021 by John Macrae
Pretty busy and airless. It's a shame the maximum of 4 customers inside is no longer applicable
