November 2023 by Riccardo Carosi
Needed an eye test so I went to the Epping branch in Essex where I have been in the past. After the test I declined the offer to have glasses done by them and this is because they have very little choice of big size rounded glasses. The cheap glasses they have are very plain and I wanted something precise without spending a fortune and, as I have a big face/head, with suitable sizing. I searched online and I decided to order from Glasses Direct. I used Specsavers prescription and the PP from my past Specsavers orders.Once I go the glasses the prescription for distance worked well but the one for reading turned out to be incorrect. Actually, the mid distance one, the one prescription which should be used for computer use, happened to be correct for reading.I then went back to the same branch of Specsavers in Epping to ask for a rectification of the prescription as I now miss the mid distance measurement. The person I talked to was very patronising and told me to ?go back to Glasses Direct? to get a refund and then to have glasses done by Specasavers. Once I insisted that this had nothing to do with Glasses Direct he kept telling me that, as I chose to have my glasses done by them they bear no responsibility. If I wanted to have a correct mid distance prescription I needed to pay again for the eye test.Needless to say I left and will never use Specsavers again. They bombard me with letters and text messages to get me to use their service and then I am blackmailed to use their limited and for my size unsuitable frames, otherwise they would not correct their own mistakes in the prescription. Unacceptable and considering the choices available at this moment in time, unwise decision from their part.
October 2023 by alexandra hayes
I would definitely recommend Epping branch for their friendly staff, professional/knowledgeable opticians and all round value for money for the service which they efficiently provide. ??
September 2023 by James Buckenham
Excellent service, very pleasant staff
September 2023 by Mari-lyn Hutton
Very knowledgeable optician. Helpful and felt he was trustworthy.
August 2023 by Julia Windebank
All staff were friendly and helpful ?
June 2023 by George Dunseath
Went there to get granddaughter's eyes tested.
May 2023 by Kate Frisby
Rang this morning as my glasses had broken, they fitted me in quickly and managed to get my lenses in new frames so i was able to see. Staff in branch were brilliant, really helpful and friendly. Also turned out to be significantly cheaper than i had expected so that was a bonus too!
April 2023 by Charlie Murley
Easy to book. Fair price
February 2023 by Rima Aryan
Observing their politeness and humanity will fascinate them all
December 2022 by Gerry Levy
When you talk about optician, you always think of the ones your family used. To be honest this is what I had done for many years. But after relocating near Epping, it was time to find an optician, sitting there in Epping High Street is Specsavers. My prescription is very high, so had my doubts. The eye test was professionally done, then I chose my frames. My glasses were ordered. I'm a contact lens wearer as well. Got my glasses ten days later, what a fantastic job they have done. I'm so pleased, happy with what Specsavers have done. They really know what they are doing and how to do it. Anyone needing glasses, please try Specsavers in Epping first, also since having my new glasses, I've stopped wearing my contact lenses.... Brilliant..... Thank you..... Gerry
May 2022 by Chris Garner
Friendly staff and quick efficient service
April 2022 by Paula Crush
Staff very friendly and very professional. My old glasses were broken, beyond repair, so they fast tracked my order, had my new ones after a week instead of usual waiting time of two weeks.
March 2022 by Wayne Jones
Went here for an eye test, one can book online. Very thorough and good choice of specs. Polite and professional service.
March 2022 by Janice Brown
Very good eye test very friendly, helpful staff. Great choice of spectacles
February 2022 by A P
Always so friendly and helpful. Always an easy & pleasant experience
