October 2023 by Thelma Maposa
I love Starbucks Epping! The new team is doing a wonderful job. The old staff members are also brilliant.They always remember my order, and it's so dog-friendly - they're super kind to my furry friend. Highly recommended!
October 2023 by Hannah
Not sure what's happened to this place, but the last couple of times I've been in here it's been absolutely filthy! Old split milk and coffee all over the bottom of tables and grubby chairs etc. I could smell the urine coming from the toilet whilst I was waiting for my drink - god knows when that was last cleaned! The guy making our drink kept rubbing his nose and sniffling and then handed us our drinks with the same hand fully over the lids and mouth opening's - vile! If this is what they are happy for customers to see, can you imagine what we don't see?! It's really gone downhill the last few months for some reason, and I won't be returning. Also (not as important as the hygiene issues) but the shop used to have fun seasonal decorations and signage, the staff always seemed to be happy. It is bleak now in comparison.
October 2023 by G M
I literally come here every single day as I work just across the road,Best customer service as they add that extra touch and call me by my name.Not to mention the coffee is unreal.Thank you Starbucks Epping xx
October 2023 by GFZ
Excellent service and super friendly staff. Puja and team do a brilliant job. Thank
October 2023 by Anthony Neal
Great service and the staff are amazing! Thanks for our morning ?? with many more to come.
October 2023 by Michael Walker
Apart from a little dog trying to take your ankles out lol very
September 2023 by Jane P
Please sort it out Starbucks! Living in Epping I have visited here regularly and the staff have been helpful and friendly. Over the last year it's been declining service wise rapidly. Firstly it was bad at the weekends now its bad all the time. You can order something off of the menu but it'll depend how your coffee comes depending on who makes it. My order has been wrong numerous times recently. I love a Pumpkin Spice latte but even those can't persuade me to tolerate the queues due to slow and bad service and being given the wrong thing constantly. The only exception to this is the lovely smiley blonde lady that's worked in there for a while, but I'm not even sure she is there anymore.
September 2023 by Ali Ali
Closing before 5pm then I got my Coffee from
July 2023 by Steve Tupper
Whilst the coffee and cakes are what you expect from a Starbucks, the state of the sitting area is not. Really pretty dirty. The floor had rubbish on it, some of the seating was really mucky. Rather disappointed.Revisited after some time. I'm not the only customer here at the moment who agrees that this is one of the worst Starbucks that we've been to. Nobody seems to know what they are doing, they get orders wrong despite you having to wait for ages. Yes it is still very dirty both the customer area and behind the counter. With Costa a couple of doors along, I'll definitely be going there instead of this dreadful place.
July 2023 by Grant Berman
My last visit to this Starbucks, normally every Starbucks is the same but this Starbucks is Terrible, coffee tasted bad, chocolate twist was hard and ordering the coffee took longer due to a language barrier.
July 2023 by Helen
Nice coffee, lovely young staff, shame the manageress keeps all their tips though!
June 2023 by Ali Q
My favorite place for morning coffee...Excellent serviceLovely staff ?
June 2023 by Roger Lindley
Sorry, but not your typical Starbucks. Service OK but a smile doesn't cost anything (or given the the dismal state of the store, perhaps it does).Management seemed to put 'appearance and presenation' low on the priority list. I am sure that the place wasn't dirty but the dull lighting and dark décor was very depressing.Coffee and twirl was to the usual standard but seemed to be more expensive than I remember, and being a warm sunny day, I chose to sit at one of the two small tables outside.However, although sitting there for 30 minutes, I was still sharing the table with the detritus of previous customers. This did not make for the relaxing 'Starbucks' experience one comes to expect. Certainly not conducive to work on the laptop (even if there was space).Given the abundance of coffee shops in Epping High Street, this is one that I'll give a miss for a while.
June 2023 by James
Online delivery never works they forget or dont want deliveroo app switched on unlike loughton store who always have it switched on, ive needed to remind them this numerous times, and if you have the misfortune of having to visit this place its filthy inside noone is cleaning the floor is disgusting clearly never mopped staff arguing amongst themselves in front of customers. This places desperately needs an adult managing it.
June 2023 by Keira Pierson
Went in on the 28/5/23 very sweet girl called billie was doing an amazing job trying to get everyone in the store to work together and get orders out after a rush from ride London hope she had a great day as she deserves it and a raise
