January 2024 by Lina Lopez DEl
A pizza almost with no cheese..We are regular customers and we always order tuna pizza, the last 4,5 times the pizza is cut weird, some big pieces and the others are so tiny, we pass that and when we barley have any tuna, we thought it?s fine we will order extra tuna, but what?s not acceptable which?s happening the last two times is the pizza almost have no cheese!!!! Why, are you guys saving it or what? What kind of pizza have no cheese.. so disappointing.
November 2023 by Amy Johnson
We absolutely loved the food! The pizza was delicious and the Greek salad was very fresh.
October 2023 by Efia
I ordered a meat pizza and a ham and I got a deal for two pizzas so I recommend you check that out. I loved how crunchy the crust was and I think it was the perfect cheese to tomato to meat ratio and I'm in love. There was an issue where I had to wait a bit (I ordered earlier and came to collect it around the time they said my order was done) for my chicken but I think it might just have been a miscommunication issue with someone who seemed to be new.All in all, the staff were polite and I didn't wait too long. There's also parking in front of the domino's although it is slightly limited.
October 2023 by m t
Have only ever ordered delivery. Food is always well cooked and comes in a good time. The app is really good, you make whatever changes you want. Only negative is the price, is expensive if you don?t get any deals.
October 2023 by Ver
Worst driver ever. Rude and unprofessional. First time I?m really
August 2023 by Hollie Herd
I've had a few bad experiences with dominos in the past and since recently moving to the area I can pleasantly say the Grays branch has really changed my experience into a positive.Friendly staff. Great customer service. Brilliant from call to collection. Ethan made sure the order was perfect. Will be coming back.
July 2023 by Philip Jarrett
I don?t think I?ve ever had a ?domino?s standard? pizza from this place. So I?ve not bothered order pizza from here after the first 3x. But one evening a decided to order just dessert. Just cookies and ice cream.It doesn?t even turn up.I call after 40 mins (once the app has said it?s been ?delivered?), I?m assured it?s ?on its way? and will be with me within the next ?10-15 minutes?. 40 minutes later, I call again to ask where my dessert is.I?m placed on hold.The guy then says, I can issue you a refund or ?try? to get another one sent out to you?I didn?t realise that when you order from Domino?s there?s a percentage chance of your order actually reaching you. I was under the impression, you make an order, it turns up. Is that not the business model?Anyway, I select refund as there?s no guarantee I?ll even receive the order. It will take 3-5 working days!?Without apology.I?m livid - genuinely seething.What poor, POOR service. And a stain on the Domino?s chain. Not just for this occasion, but for consistently missing the mark.
May 2023 by Srikanth Gade
Great place for Pizza, really good customer service.
April 2023 by dominic green
Took an hour for delivery which wasn?t the main issue, the driver had clearly been given too much to deliver as the food was cold when it arrived
February 2023 by Victoria de Krom
I contacted the Grays branch as the cheese twist dough balls had pepperoni in. I have been vegetarian for 25yrs and tucked into one with pepperoni as I couldn't see it from the outside. I called the store and spoke to a woman that quite frankly sounded like she couldn't care less. She did offer a refund or replacement, but there was not a single point that I recieved an apology. Instead I had to ask for one. I found this situation very upsetting and feel that this could have been handled much more kindly. She informed me that an apology was going to be at the end of the conversation, I think your staff need more training. I understand mistakes happen, but the fact there wasn't an apology has made matters much worse. Its not like my dietary requirements are just a fad. Its been 25yrs.
February 2023 by Sunny Chaudhry
Service can be better, it seems like they never have enough staff and always rushing around
December 2022 by Nana Boateng
I was very satisfied with my order yesterday 02/12. It was timely and the attendant who's name is Ethan was very professional and polite. He had time for my husband and i as we didn't know what to choose for our toppings. This is the second time Ethan has served us and he always carries a smile on his face ?..The pizza was very hot and delicious ? ?. Thank you Ethan
December 2022 by chris thomas
Ordered a pizza online rung up after an hour to ask where pizza is and was told its a 2½ hour wait. Asked for a refund takes 3-5 days . Second time this has happened would advise to ring first before ordering or go somewhere else . Less than 1 star
November 2022 by The come back king i never give up
I couldn?t give them less than 1 star, I wish I could give them 0. I will never order here again. I was told my delivery is on the way and when I rang them half hour later the guy in the phone still told me it?s with the driver. I asked him if he could contact the driver, he did contact him and the driver informed him that the pizza went wrong address. How on earth would you do that? That?s it for me this place is a a mess. Never again would I spend my money here again.
November 2022 by Abiel
I couldn?t give them less than 1 star, I wish I could give them 0. I will never order here again. I was told my delivery is on the way and when I rang them half hour later the guy in the phone still told me it?s with the driver. I asked him if he could contact the driver, he did contact him and the driver informed him that the pizza went wrong address. How on earth would you do that? That?s it for me this place is a a mess. Never again would I spend my money here again.
