November 2023 by Jessica Peacock
We were wanting to look at different mattresses and found we were well treated, our preferences etc respected and a wide range of options was given to us.Our salesperson was excellent at her job and knew exactly what she was talking about.A very good experience! We would certainly recommend this store.
November 2023 by Magdalena Jakubas
Used all my savings to buy mattress of my dream. After 9 months I?m unable to sleep well, mattress is bending down in the middle. Raised a complaint with the customer service, went to the shop - no one is able to help me, as this is for them ?normal signs of use?. After 9 months? I spent £1500 for mattress, it should last couple years, and all I got is damaged mattress and no support or any kind of help from the company! Is there anyone in this company who cares about customers? Where I can get any help?
November 2023 by Carol Stafford
This is the second time shopping here. Cannot fault the service and products. It was the same member of staff that I had seen before. She was polite, efficient and very helpful 11/10
November 2023 by Maddie Milligan
Had terrible experiences with other bed stores in the past - so glad I used Dreams this time!! Super helpful and friendly, and we got exactly what we needed at a reasonable price. Very excited for it to arrive!
October 2023 by Sue Sorenson
Today we were very well taken care of by Sunisha. Who came and greeted us and then let us be until we needed help.The lovely lady showed us everything we needed offered us drinks and the mattress tester .we were very happy with the services we were offered. And bought everything we needed.
October 2023 by Bob Cable
Very pleased with the service we received at dreams Lakeside. We were looked after by a lovely young lady by the name of pretti. She was extremely helpful and very knowledgeable. Very much looking forward to sleeping in our new bed.
October 2023 by Sonal Halai
Preeti was excellent and very welcoming when we came into the store. Preeti asked us what we were shopping for specifically and then help us look for both frames and mattress that suited our needs. We tried out the sleep match to find the perfect mattress for me and my husband. Preeti went the extra mile to help us and we walked away happy with our purchases. Highly recommend and great customer service.
September 2023 by Beatris Atonoaei
It's amazing the smart bed so you can choose what suits you.And your employee, Maria, was very nice, she explained everything to us, she gave us time to choose.
September 2023 by Narinder Mudhar
Excellent customer service by Sophie and Micheal today when purchasing a new bed / mattress. Very helpful and cheerful. Thank you both ! ???
September 2023 by Crimson Rosella
They were extremely helpful for me and my partner (23) with our first time purchasing a bed/matress. We felt abit lost and silly but they made us feel much more comfortable with asking simple questions
August 2023 by Ronnie Hassell
Staff ensured they were helpful, respectful and professional at all times!Helped us find the perfect bed and mattress
August 2023 by Charmaine Yankey
Wowwww. What a wonderful Experience we had shopping at dreams in Lakeside on Saturday.We were assisted by Preeti who has the patience of a saint. We were choosing a bed and a Tempur mattress. She put us on the machine that measures our body weight to analyse the type of mattress we need. Thereafter she took us through all the different types of mattresses within our range and left us to make a decision. There was no pressure and she was totally professional.Thereafter we dealt with the manager Michael to give us the best deal possible. He was amazing.Overall it was the best customer services I have received in a while. Thank you to Dreams for recruiting excellent first class staff who are an asset.I will certainly be returning to purchase with them againRegards Charmaine
August 2023 by rani moorcroft
Rarely have I come across such patient caring attention from a store. Richard saw we are elderly struggling in the heat made sure we were seated had cold water .Thr paper work was done swiftly , the old hardboard to be collected (we didn?t know it could be done free: hadn?t asked) The price was excellent Dreams you live up to your name no hesitation for 5* review shud be double that!
July 2023 by Christian Hawkins
Great service from Natalie,talked me through my options clearly and helped me make the right choice.
July 2023 by Pamela Canham
Today I was looked after by a very professional helpful knowledgeable kind young lady called Sunisha. She was extremely patient as I tried many beds. Eventually I choose the perfect mattress with Sunishas help. I also was given a memory foam pillow which was perfect to add to my order. Also offered tea which was surprisingly good. A very happy friendly experience.
