October 2023 by Andy
Popped in store to purchase two pairs of walking shoes for wife bought two but realised price difference in one sue to colour. Member of staff David exchanged the expensive pair for the cheaper pair. David was very polite and helpful credit to GO Outdoors.
October 2023 by Naseer AHMAD
Courteous staff members and get od clothing at affordable prices, lots to choose from camping to cycling.
August 2023 by Joe Watson
Had an ok selection of clothing and good selection of equipment. Selection was a little limited on men?s shorts and trousers.
August 2023 by Steve Owen
Useless. Huge delays on tills. Finally got to the front to pick up the item I'd ordered click and collect. Turned out to be the wrong item. They blamed a product change by the manufacturer (same product code but completely different item) but I think we all know it was a mess up on their inventory system. Don't trust them to have what you ordered.
July 2023 by Sarah Hazell
If you buy something from the store thats in stock n dont need to ask questions its ok but lakeside store is a nightmare with click and collect service .... the store even processed it as was items avalilible but not in stock but when i got txt to go and collect not all items there ? so had to cancel order n 6 mths to get refuned because they messed up on computer...... on a more recent visit i again enquired about an item but not in stock at that store almost in auto pilot i got offered we could order it for you n get it sent to your home... i thought ok csnt be as bad as click and collect..... how wrong i was . The lady entering address was struggling normally they ask postcode and serch n select address but she insited entering manually( i got vibes it wasnt going to end well) she wouldnt let me check screen to make sure correct . I seemed to have been charged more than expecting . Check my reciept n over charged 2 items . They refunded after hassle. But this made me check order receipt it had correct number but only half the road name, a bit missing of second line and she had entered a j instead of a g on postcode so as i was still in store i asked them if they could correct the spellings as if hermes deliving they wont find it even if they correct the didget on postcode it be helpful .... but aparemtly it was now an online order n i had to speak to customer services .. i asked them to call but they said number is on back of recipt so was on my mobile whilst in store customer services thought i was trying to change complete address n had to explain i wasnt shes done 2 typo errors its a correction ... they said its security i needed to wait for hermes email to change address it was all getting bit too much so i said look im still in the store your supervisor /manager has just walked off just cancel the order i want a refund..... oh the drama because i then had to hand my personal phone to store staff to talk to customer service so they could issue refund as store staff didnt believe me . N eventually msnager came back to tills to process . I dont get this in any other of your stores a visit to stoke chesterfield n southampton even tonbridge before it closed all ok ill be driving to canterbury or waiting till im up up north n will never do click and collect or let a store order for me!!
July 2023 by Robert Adlington (M0BOB)
Good selection of tents, camping equipment, clothing, fishing and cycling equipment. I would like to have seen more space utilised to display tents. Helpful and friendly staff.Buying a membership card is useful as it offers members big discounts.
July 2023 by Kathleen Owen
It certainly makes a difference to the price you pay if you have a membership card. The membership costs £5.00 for the year.
May 2023 by Neville Brooks
Not impressed, you have to be a member(costs a fiver) to qualify for the price tag reductions...not explainef anywhere till you get to the unenthusiastic pleb at the checkout...note to self..decathlons much bettet
May 2023 by Guy Robinson
Shop that sells brands with moderately chaotic stocking levels but careful sorting & searching can generally yield the right kind of products at reasonable prices.Staff friendly and patient.
April 2023 by Roberta Lorusso
I?ve been there twice- once to buy some items for my child?s DofE and the second time to return a couple of things.On the first visit I asked for some assistance in finding a sleeping mat but unfortunately I had to deal with a patronising member of staff which was most unhelpful. On the second visit, the member of staff at the till was literally huffing and puffing for just having to wait a few seconds while I was picking up the receipt from my bag. No eye contact, no greeting, no exchange of words- I felt completely dismissed and a huge burden to him! Very, very poor customer service.
March 2023 by Alison Quarrell
Great store. Well-ordered and clearly set out. Helpful staff.
March 2023 by Gabe
I asked for some assistance buying hiking boots and Jackie was really helpfu with my requirements as I didn't really know what I needed and she knew all about the different footwear and what would be ideal. She stayed with me and helped me get some hiking socks and a new 3-1 waterproof jacket. I did a 12k walk today in my new gear and couldn't be happier with the choices in clothing. The boots are amazing (solaman quest 4d) no break-in, comfort all day long and not sores or blisters.
March 2023 by Paul Hartshorn
Had everything that was on my list to get for my Scotland hiking trip. Prices are the best I've found anywhere, especially with my outdoor discount card. Lots and lot of products all under one roof. Perfect!
March 2023 by Laurence Harris
DO NOT ORDER ONLINE they missed out an item, then sent a replacement but with security tags, then wouldn?t refund correctly
February 2023 by Dave D
Poor.Placed an order through "click and collect".Order was not ready within the hour.Items listed as being in stock weren't.... causing further issues as these had been part of a 3-for-2 offer.Alternatives not an option as some shelves/racks were empty.Have rated with 1 extra star as the staff did seem willing to help.
