November 2023 by You Zub
I have been shopping from Goldsmith Lakeside for a number of years. I left a review more than a year ago, for the lovely Lynsey or helped me with my Rolex Purchase. This time around, the beautiful staff called me over again for my second Rolex timepiece. I do not remember the persons name who served me, but he looked like very much like Ed Westwick, my wife even said it to him! He was fantastic! It?s good to see other faces including Matt, whose brother I previously worked with while I was the boutique goldsmith.Once again, thank you for allowing me to shop with you guys, and I would personallyRecommend Goldsmith Grays EVERY DAY OF THE WEEK. I have never purchased a watch anywhere else, other than here.Fantastic people with great heartsGenuine customer serviceAnd they make you feel very welcomed. I hope to make many more purchases in the future, as I will never say no to goldsmith in grays!Thank Y?all!
October 2023 by Simon
Overstaffed with none of them seemingly caring that a potential customer is in their store.Two were standing at the entrance chatting to one another, no acknowledgement we were there.The chap from the Rolex section literally walked straight past us like we were not there and made a b-line to his colleague for a chat.We then got to the back of the store, we were only browsing these sections as I wasn't interested in those particular brands, but two young female members of staff literally took one look at us and resumed chatting again... unbelievable! It's a shame because I was interested in buying Longines... maybe I should have flashed the one I had on to prove I was worthy of their products?!
October 2023 by W
Mo at Goldsmiths was very helpful. He treated me with utmost respect and care. Very grateful to have connected with him.
October 2023 by Dennis Howard
Excellent customer service and aftercare. Special mention to Emma, and all of the team at the Lakeside branch. This is the place to go for your 'Pretty Woman' shopping experience. Nothing is too much trouble. I will visit this store whenever I am in Lakeside, even if I buy nothing, I will still receive full attention. Thanks to Emma and The Team
August 2023 by Benjamin Jokosenumi
I visited this store on 14th July 2023 and was honestly a great experience overall. I have purchased from a few Watch retailers over the years, but the service received from Lakeside in particular was truly exceptional. Staff were very informative of the model i was purchasing and created a warm and welcoming environment. I would like to thank the lakeside team for their work and great service. In particular Emma, who although was unfortunately unavailable to finalise the sale herself as she wasn't in on the day i was selected, still took the time to answer the many questions i had over the phone, kept me well informed about the item and purchase procedure & ensured i had a smooth transition into concluding the purchase. Would definitely recommend and seek to buy more from here in the future.Ben Jokosenumi
July 2023 by Sunny Pindoria
Purchased my first watch from Kelly and the team and was over the moon. Kelly has been absolutely amazing throughout the process. Her customer service, communication and knowledge on watches is second to none! I couldn?t recommend this Goldsmith store and Kelly enough. Thank you for a wonderful experience.
July 2023 by Mahir Ali
No matter what the reason is for going in the service will always be slow. Ordered an item for collection, 3 weeks later still no correspondence from them. Went into store and was told they do not have the item after 20 minutes of waiting. Asked to speak to a manager, instead of doing this the colleague went to the back again and came out with the item another 20 minutes later. Awful service.
July 2023 by Peter Welsh
Extremely happy with my purchase of two Grand Seiko watches, one for me and one for my girlfriend, we was met by extremely knowledgeable staff who were willing to take the time to explain all variations and happy to spend time with us answering questions..great experience!
June 2023 by Ateeq Majid
I was served my Karen over the weekend commencing 24th June 2023. ?Above and beyond? is the only way I can describe the level of service I received. Karen?s strong knowledge of the brand, industry are what made my experience the best to date, when comparing to other premium brands. I will recommend all of my family and friends to visit Karen going forward.
June 2023 by not known
I had a wonderful experience this time round after Having a bad experience in the past but the same staff member wasn?t there anymore. Mohammed, Phoebe and Nel where absolutely amazing. I?ve visited 3 times because I was indecisive with an item and every time Mohammed was very happy to see me and very very helpful, not a single frown from this team. When I was ready to purchase I made sure I came in on a day these specific guys where in to serve me. Huge thank you guys, all the best. See you again soon !Kamal Hussain
May 2023 by Phil Clarke
Receiving that call the watch you have coveted has finally arrived is a great moment. But the visit to the new showroom and the service received from Kelly, George, Danielle and Frank was another level!Everything about the experience was 1st class and more befitting Bond Street, thank you for making a dream come true.
April 2023 by Kols
Wonderful customer service. Popped in to lakeside branch to see if they could assist with my watch fitment and link adjustment. Happy to report it fits beautifully now. Thank you so much.
April 2023 by It?sYou Hannah
Walked in there today asking for a certain item. I knew they stocked it online but wanted to see if you had in store but when I approach the guys after getting a dirty look they said they didn?t have the item and sent me to another shop. I would?ve brought it online from your website but due to the bad customer service I brought it from another shop. You just lost out on a £200 sale. Never going back into the store again, terrible customer service.
April 2023 by Max W
Booked in an appointment to register my interest for a watch and the team were incredibly helpful and accommodating. It was also cool to see their Rolexes on display too. Fingers crossed I get the chance to go back again and pick up my dream watch.
March 2023 by Oliver Matos
Purchased 2 watches from Lindsey and the team at Goldsmiths Lakeside and couldn?t be happier. As a young watch enthusiast I often feel out of place at ADs but the team here are equally as passionate and always make me feel very welcome, truly amazing customer service! looking forward to seeing the new showroom! ?
