January 2024 by Bradley Trickett
Waited 20 minutes before we were even asked what drinks we would like (seemed understaffed for the amount of people), milkshake wasn?t the right flavour and when we said this they laughed about it, both of us found a hair in our burgers, staff all seemed very stressed as if they were busy but then would stand around and could hear them gossiping every 10 minutes.
January 2024 by Redd Lovell
Great service by all the team and food was nice. Will definitely be
December 2023 by Cheryl Brown
Second time we have visited and really enjoyed our meals. Burgers were very tasty.Slightly pricey as you order everything separately but would recommend if you are visiting Lakeside.
December 2023 by TheHappyJack
First and last time here. Got a table nice and quickly and told someone will come over to take our order. Other people came in after us and got their order taken before us. No one noticed we were there at all. Food came quickly and so did drinks. I was disappointed that the meals didn't come with chips. Never knew a burger place to do that. But the part that really pissed me off was the 10% OPTIONAL tip. That isn't advertised anyway or was told about. As I paid I looked at the receipt and noticed it. I asked the waiter about this and they said " most people look at the receipt before they pay". No they don't not at a restaurant. It's not optional if no one mentions it or it's not shown anywhere. I wonder how much money they got from people doing that. Also the food is very expensive for what it is.
December 2023 by Matt Smith
Fantastic meal at GBK, staff were attentive and considerate. Food was served quickly and was hot. The truffle fries were fantastic. Really recommended after an afternoon of shopping!
December 2023 by Kerri Wainwright
Disgraceful experience this evening. Turn up to the resturant tonight at 6.30pm. Half of the tables are empty yet was told by a manager (who looked about 16) that they was not seating anyone tonight due to no staff have had there breaks today and that he has to shut the kitchen. Yet delivery drivers still coming into collect orders like there is no tomorrow. Refused to let me go in and order to takeaway. Not well managed at all and on a Sunday evening to apparently shut the kitchen so early is terrible customer service.
December 2023 by Salman Umar
What is going on GBK ? You are on the edge or losing it. Bring back those old panko coating on the burger, real skinny fries, green and red old sauces e.e. kiwi habanero , monkey nuts and everything what made you the best burger place in the UK.
December 2023 by Patricia Coyle
Quick lunch on Saturday before hitting the shops. Ordered on the app in store. Nice low alcohol beer!
December 2023 by Tia xo
Staff extremely attentive, was busy but staff managed to get our food to us quickly, very happy will be returning :)
November 2023 by Natalie Crew
Lovely burgers and a great atmosphere!Definitely recommend!
November 2023 by ESV BREAKERS CLOSED - NO LONGER TRADING
As a previous mystery shopper. the Food was awful the meat was cheap tasted a lot like fire pit tescos burgers.Then frys you have to buy separately? Comes out in a mug size portion but your charged an arm for it. Alot of money for cheap burgers! The place has a great atmosphere how ever save your money and go to burger King or five guys or bills any where but here. Save your money. Don't be fooled by the photoshoped pictures.
October 2023 by Arron Johnson
Won't be going back. The food was OK, but overpriced for what you get. Service was terrible. Orders where wrong. Sat there waiting for one of the many waiter or waitresses to come over, eventually realised we had to go order at the counter (no one even offered drinks). There was a group of 10 of us I accept, but the 1st meal came out around 10 minutes before the last meal was brought out.We then did get a waiter ask if we wanted deserts (where was he when we wanted to order mains/drinks), we placed a few orders he then said "you have to pay now" and produced card machine, we said "oh my son hasn't ordered yet", the waiter kind of huffed turned to him and grumpily said "what do you want".
October 2023 by Graham Snell
Food is no better than ok and it's usually pretty flat atmosphere wise. They do a great milkshake though.
September 2023 by Kip Walsh
We went here at midday on a Friday (just after schools are back) and it was dead - like one other table in use. This was fine for us but don't go in there expecting "a vibe". Service was good - friendly chap got us seated and let us know we could order on app or they would come around. Ordered on app - drinks came in good time and then food arrived a short while after.Drinks (milkshake) were good and the food (Burger plus Double burger with beef and panko chicken) were really tasty. Fries were good.Not marking down as 5 stars really for the fact that the burger wasn't super hot (chicken was). Outside of that all was good - would go again.
September 2023 by Kukon Latif
Kids loved the chicken tenders. The jerk chicken burger was nice too. The Panko chicken is Halal. The vibe was relaxed too. The skinny fries were awesome.
