November 2023 by L
Not the best first impression after joining Halifax online and needing to pay money into an account without a card because I signed up online the previous day.Had to wait 30-45 minutes after lining up in queue of customers in front prolonging our wait time because they fancy a chat, and there are only 2 in person tills at the front. One system goes down shortly after an attempt to resolve a customers problem after the first 15 minutes of waiting, so the the customer has to move over to the one and only till left to get her issues fixed, and after an attempt of trying multiple times after 20+ minutes.. the system goes down. Unbelievable.You would think they were really trying to help that one customer, but what really happened is that they annoyed everyone in the queue waiting.Maybe this was just one of those days but the management was poor today, the other staff on till could have helped the other staff having problems while another member of staff jumps on to the computer to keep the queue moving but instead we were told to go away after all that wait and it could take a minimum of 30 minutes to get the system back up.
October 2023 by Halyna
I came to this branch before 2pm and was told that they cannot deal with my issue today, as I need to book an appointment. I asked to book an appointment but was told it is two weeks waiting list. So they never helped me to book any appointments. Instead, they advised me to come in the morning just before the opening and maybe someone will be available to sort out my issue. Very poor customer service. It's easier to transfer my money to a different bank!
October 2023 by Jason W
Slow service. Employees walking around to try to reduce queue by asking what customers want, then telling them they?re in the right place to withdraw money. Doesn?t solve anything as we?re then just left in exactly the same situation. They could instead go and work behind the desk to deal with withdrawals which with actually help reduce the queue but they don?t.
June 2023 by Souad Ahmed
Is this branch is still open ???
May 2023 by Marcin Wyszomirski
Bunch of lazy bankers, how some hard working doing long hours can use your services ???
December 2022 by Andrea Evans
Always good service. Ladies are happy and helpful ??
October 2022 by andrei trif
Poor service!
October 2022 by bob love
Having read some of the reviews I felt I must respond concerning my visit to this branch.I have visited this branch for more than 12 years and I?ve always found them helpful and kind. I can honestly say they always do their best often under difficult situations.Well done!
October 2021 by S
Always found the service fast at this branch. Located on the second floor at the House of Frasier end
July 2021 by Robert Bowling
Absolute joke, had a friend of mine that's 16 go in to make an account and he got told that his birth certificate and national insurance number wasn't valid id, and that he needed someone with him. This sounded strange to me anyway and he got sent away. When he got back home we called Halifax and enquired about the situation and found that they were wrong and he could've set it up there and then all along, waste of time. No idea what they're talking about.
April 2021 by John Ambrose
Good place
February 2021 by Rampage Venomous
Absolute joke, had a friend of mine that's 16 go in to make an account and he got told that his birth certificate and national insurance number wasn't valid id, and that he needed someone with him. This sounded strange to me anyway and he got sent away. When he got back home we called Halifax and enquired about the situation and found that they were wrong and he could've set it up there and then all along, waste of time. No idea what they're talking about.
November 2020 by JORDAN
Shuts at "4:00pm" on a Saturday, 12 minutes before closing I was told I wasnt aloud in to deposit money to my account via self service machine. Which takes literally 2 minutes to do. Now in my overdraft and getting charged for it, aswell as that. The woman behind the shutter gate, said the other person wanting to get in "it's only the weekend you'll be fine", thats probably why I use self service with that kind of service ?
October 2020 by M Naz
Never had any issue with this branch always helpful.
October 2020 by jordan linney
Shuts at "4:00pm" on a Saturday, 12 minutes before closing I was told I wasnt aloud in to deposit money to my account via self service machine. Which takes literally 2 minutes to do. Now in my overdraft and getting charged for it, aswell as that. The woman behind the shutter gate, said the other person wanting to get in "it's only the weekend you'll be fine", thats probably why I use self service with that kind of service ?
