December 2023 by MsAngelaK
Ordered 6 piece bucket for delivery, no chips or drink delivered!!! Don?t bother order from this kfc.
December 2023 by Abdi Yusuf
Unfriendly staff especially the Asian male manager very verbally unpleasant and when told to speak up got very
December 2023 by Ron
why do you deliver food to drivers with LIDL or similar bags that are not suitable for transporting hot food. Please fix this Thanks KFC GRAYS
November 2023 by Simon Peck
Front counter staff ignored me seems app or machines are way to go manager was 3 words to put me off and I went over the road to subway for lunch
November 2023 by Jithin Thomas
Above average experience from this particular restaurant. I have had food from here a few times. Reasonably quick.Usually packed with delivery drivers picking up food.There are about 6 self order tills inside and 1 manned till. But manned till only takes cash. ( atleast I have been told this a few times)Overall happy with it.
October 2023 by Vanessa Shoesmith
We ordered from Deliveroo and got food poisoning from this place. The food was stone cold and chicken was pink in the middle. My partner and I were very unwell the next day despite eating a very minimal amount and Deliveroo refunded us for the order. Don?t eat here!
October 2023 by David Gray
Don't taste like it use too to greasy small boney pieces not worth the money any more to
August 2023 by Jobrul Hussain
Staff are friendly, located in the town centre open till late quick service place is clean (most times) just like what you?ll expect in any other kfc
August 2023 by Dave Cooper
Went in and ordered as a takeaway. Felt like I was an inconvenience to them. Plainly obvious that their Just Eat, Uber , etc take priority over an ordinary customer
August 2023 by sanju shrestha
My daughter fell down from the chair as the floor was slippery and was water on the floor and there was not any signs over there. Then we went to boots for the medicine but they say I need to report on kfc for the accident as she got cut, bruise n swollen finger but the manager name ranjan didn?t take our report making different excuses & then when we were getting out saying we?ll talk to our lawyer then only he was saying I?ll make a report. Such a disrespectful n ignorant behaviour of that person.
August 2023 by mehak nawaz
I went in kfc staff was very slow and not bothering people i waiting for my order i was try to talk about my food she was not ready to listen her name was sultana then 1 girl came she ask me then sultana was rude with another customer as well she said do refund when i said excuse how you can say this to us she was angry and rude she start smiling and she said this is not india you indian people she was racisit i took her picture and i left I didn?t take my order because I can?t be bullied she was not a good person as a customer service
July 2023 by Francis C
Crap rubbish time waisting should of gone to lakeside cold food late anything else contact me discusting my dog eat better than that rubbish no wonder McDonald's beat you on everything kind regards francis carline
July 2023 by John Smith
Whether busy or only customer standing the service is never fast or pleasant, dont come here if you in a rush.Staff always look stressed and like they dont want to be here.Chicken pieces, did not taste fresh, was not crispy either and tasted bland on inside.
July 2023 by K Edwards
Remember why I don?t use this KFC Grays. Stood waiting to be served until I asked if anybody was serving. Should have realised when the customer already there got the hump my experience wasn?t going to be any better. Got served at 9:55 got back in my car parked right outside at 10:10, 15 minutes, the only customer in there at the time, to walk away very unhappy, having stood there listening to the staff talking about ghosting each other or in my case the customer. Order hot wings when questioned where they were was told I hadn?t order them, then the cashier came over and said I had but she hadn?t rung them up. At this point I asked to see a manger ( good image, love bits) who just said oh our mistake. No apology, just do you want them, she then ring them up asked for my blue light card, then said you can?t use that they?re already discounted, At which point I walked out.Compared to gardeners lane KFC where I could not talk highly enough about how professional they were and how helpful they were the other weekend when I went in the and had a problem with my blue light card.Needless to say I will never visit that absolute circus at Grays again.
July 2023 by Decs D-w
Definitely one of the best KFC I've been to food wise and they're hit and miss everywhere. Service can be pretty pour not very organized but have seen them deal with some very rude customers tbf. Overall for the chicken it's worth it