October 2023 by nhoj notiug
My children love going into Lush and this staff member absolutely made their day just by talking to them. We took them out for a treat for doing well at school and all they are talking about is their vist to Lush. Nice to see customer service hasn't completly gone. Thank you to this lady she put a priceless smile on my children's faces.
October 2023 by Wendy Woo
My daughter and I visited Sunday afternoon lovely smells and great displays. We were approached by a very friendly staff member Anthea who went above and beyond to help my daughter choose the best products for her sensitive face. Best customers services had in a store for a long time. Definitely return. ? well done.
October 2023 by Donna Pearce
Fantastic time today. Tia went above and beyond with engaging with my daughter, letting her pick a bath bomb to watch fizz and talking to her about her day, as well as giving her an activity pack. We walked in with an intent to browse and she (with her excellent customer service) converted us from walk-ins to buying customers! My daughter is really excited to try her shower bomb!
October 2023 by Asha Kal
Lily was exceptionally helpful and friendly. Her knowledge and willingness to assist and show me and my daughter products made our shopping experience truly enjoyable. I couldn't have asked for better service, thank you so much Lily and good luck on your journey in Lush Lakeside. Would definitely be returning back.
September 2023 by Richie D2391
Really great experience today. Want to thank Lucy for her exceptional customer service, very attentive, approachable and always smiling. My son wanted to see a bath bomb and she kindly gave us a sample beforehand which he loved. Very knowledgeable and was showing us other items he may like and we left with a bath bomb and bubble bar. It was my son's birthday the week prior and to my surprise not only did she keep engaging with him, she also gave him a free gift which I thought was a great random act of kindness which she didn't need to do but made him feel extra special and was a much appreciated touch. I'll consider it a belated birthday gift from Lush ?.Again cannot thank Lucy enough, a great asset to the team, I would highly recommend this store and come back. Keep up the good work ?
September 2023 by Kiera Mcclenaghan
Tonight we treated my 5 year old to a trip to Lush for being so good in her return to school this week. We were served by the lovely Tia. Tia was so friendly and helpful and showed us lots of products as well as keeping my daughter entertained, letting her try a bath bomb and play with the giant Octopus jelly soap (sorry about his arms Tia!) My daughter can sometimes struggle and become overwhelmed in places like this and Tia's patience and kindness was so lovely to see tonight, she has made a positive lasting impression of the type of staff employed by Lush. Thank you Tia, you made our night - my daughter can't wait to use her pink Twilight bath bomb.
September 2023 by Sharon Skingley
Josh, Lauren M and another lady please forgive me as I have forgotten your name! but I believe you are a supervisor on a Sunday; you are all fantastic!Josh's knowledge of both retro and new products is out of this world. I love talking to him about products both old and new and he always tempts me into buying something everytime I visit!Lauren M is always so lovely and on one particular occasion I visited for some retail therapy as I was going through a particularly hard time in my life and I left feeling much, much better because of Lauren, thank you! ? and so to the other lady who I haven't seen for a while now because of the timing of my visits. I'd like to say thank you to you too because again, you are always so lovely and tempt me back into store when the latest new products arrive. All of these staff are a credit to Lush and are why I return to this store. There are more staff in this store that I haven't mentioned that I also like popping into speak to and buy from, but I have to say the forementioned three are my favourites!I am an ex-Lush manager; you can't take Lush out of the girl! :) and die hard fan and really look forward to visiting when Josh is working as I can reminisce over retro products with him and he'll recommend new products with similar scents. Long live Lush! ?
August 2023 by Ceylan
Had a really lovely visit with my sister today. We popped in as she wanted me to smell a bubble bar thing she loves which unfortunately wasn't available. We were assisted by Lauren and I just wanted to say how lovely, friendly, warm and welcoming she was ! She was really really amazing, I haven't stepped into a Lush since 2017 so it was really fantastic to have such a great welcome back. Keep her happy !! ???
August 2023 by Leyla Elizabeth
Visited lakeside lush on 23/08/23 and was greeted by Lauren, she has such a bright welcoming energy and very informative on the limited edition barbie selection, even showed us some similar alternatives for future purchases as the barbie stuff is my fave scent thus far. Thank you Lauren ? will be back again soon!
August 2023 by Charlie Wolff
We visited Lush Lakeside this week and the lovely Tia helped me with finding a face mask to soothe breakouts while simultaneously entertaining my 6 year old daughter in finding the best Bath bomb for a dinosaur/dragon warrior. She was knowledgeable and patient and it was very much appreciated. She gave my daughter a Pay It Forward bath bomb for being so well behaved and it was a lovely experience, thank you xx
August 2023 by Elisa Poppy
was served by amy today, and she was so kind recomending me face masks good for my skin. i got the bbseaweed mask and the sunny days eye pads with her help, and after i mentioned it was for my birthday she even did the lush pay it forward on the eye pads. honestly so lovely <3
July 2023 by Shahana Begum
Today i went in just for a browse I ended up purchasing 5 lush products! I was served by Ashlee who was so wonderful, very knowledgeable friendly and took time to show me everything. My experience at lush lakeside is always a pleasant one however today?s experience was one of the best. I felt like a little kid again and didn?t feel any sales pressure. Thank you for a wonderful experience as always, i will be back again soon x
June 2023 by Holly B.x
I have had a Lush voucher for quite some time but have always found the stores too overwhelming to pick out anything! When I came into Lakeside Lush yesterday I was greeted by Amelia, I explained to her my situation and she showed me around the different sections of the store. She was very patient with me (I can be quite indecisive!) and answered all of my questions, she was knowledgeable about all of the products and could give me recommendations. It was a pleasant visit, Amelia was so friendly and helpful!
June 2023 by Minni Haasanen
Today I was helped out by a wonderful lady called Nav, she was so knowledgeable about the hair products I was looking at and she really listened to the hair concerns I had. It was a really lovely experience, cannot compliment her enough.I ended up leaving with 2 shampoo bars and a conditioner to help bring back my naturally curly texture as well as a small sample of another product I was unsure about. Lots of love for the team at this branch.
June 2023 by Sophie Brown-Sawyer
Tia @ Lakeside was a really helpful member of staff! She came and offered her assistance a few moments after walking into the shop. Initially I was browsing but then had a question. I popped over to Tia who guided me to exactly what I was after, even providing a short explanation on how best to use it! Keep up the great customer service Tia!
