February 2024 by shirley critchett
Should have more cash tills available, not everyone wants to pay by card. I don't use Matalan as often as I used to for this very reason, I'm sure I'm not alone ?
February 2024 by Karen Redmond
Use to have a better assortment of sizes
February 2024 by Serj Maxi
Hello everyone. I want to share my experience, and maybe it will greatly help someone, as I was simply disappointed and deceived. So, if you plan to buy a suitcase like the one in the photo or from the same manufacturer, be prepared that no one will ever refund your money, even though they advertise up to 10 years of warranty. To familiarize yourself with the warranty terms, you must take the time to visit their website and read carefully. In other words, you buy it and say goodbye to your money, I guarantee you. Terrible quality, misleading information for the buyer, they only work with customers once. Bought it and threw it away. Lies everywhere, and the most upsetting thing is that the store MATALAN, instead of taking care of its customers, will just shrug their shoulders and politely say goodbye. Terrible.
February 2024 by Paul Wells
This Matalan store has gone downhill. The home section looks like a jumble sale with several empty shelves. Maybe due to our seasonal/winter visit? Need to do better
January 2024 by Alan Horney
Good value
December 2023 by Jackie Smyth
Great store, well laid out and every section had lots to choose from. Lovely to see people on the checkouts too.
December 2023 by kirk sleet
Purchased a coat off line as no stock in store.. Wait 1 week for. It to be dispatched, then silence.. 2 weeks later get refunded no stock.What was dispatched then?Useless
September 2023 by Joe Daynes
Its a good clothes shop good selection
August 2023 by David Gray
Great place got what I needed cheap nice friendly self service machine
August 2023 by Jose Da Silva
Big store but my perspective, i didnt find much for me, most mens shorts have small pockets, not alot of variety when i went at least..
August 2023 by Lynn Harding
Great shops but don't go on sale very messy
July 2023 by jenny norwood
Had what we needed
July 2023 by Robert Davies
Quality clothes can be had in the top end stuff . Also homeware and limited furniture . Always worth a look round
June 2023 by Paige Davis
APPALLING!!!!Went into Matalan Thurrock today, only popped in for a few items, ended up buying 6 items spending £41.50. Was told to use self serve as I was paying by card, had a staff member stand behind me who then went over to speak on the speaker and ask for CCTV at Zone 3. Once I had paid I was walking towards the doors to leave and before I even made it to the door I was called over by a employee who asked to check my receipt, when I questioned why I was pulled when there was quite a few other customers leaving the same time as me she told me they have to check so many people a day. Had this been done discreetly I would have no problem with this as I have nothing to hide however being hollered over infront of other customers and asking to see my receipt very loudly is absolutely appalling. As I walked out I was mortified at how I was treated and went straight back in and asked to speak to the manager and also return all the items as I wasn't happy spending my money in there. The manager explained it is now policy to check 40 people's receipts not only to check you haven't taken anything without paying but also to check you haven't left any tags on, payed for something twice, ect. However none of my bag was searched to check for any tags or duplicate items, I didn't even get as far as the security doors without her checking my receipt and so the alarms didn't go off to suggest I had left tags on. I'm unsure of how just looking at the receipt is going to prove if someone has stollen something. If you do not trust people to use the self checkout service then do not provide it and pressure people to use them. I was a reoccurring customer of Matalan however after today I will never spend another penny in there and will also suggest any family or friends to do the same. Absolutely disgusted in your customer service or should I say lack of. I will of course be writing a complaint into Matalan too.
June 2023 by Ricky Norris
I do like matalan but I bought a kings sized sheet from there as it felt soft but after washing it i was totally horrified at the creases in it it took me an hr to keep ironing it all different way to try to get rid of the creases won't get bedding from there again