October 2021 by Click Chloe
Really rubbish.\\nBooked an appointment for 1st September 11.30am, turned up on time, wasn't exactly greeted professionally. Had to explain what we were after - even though we had detailed it on the website when we had booked, explained in the booking that we would need help with measuring and sizing, only thing the guy measured was my partners chest. Then was told to 'just look around'. Not exactly a 'one to one styling service'. Felt extremely uncomfortable, super unhelpful, was glad to leave the abnoxious staff to faff around with the displays and the till. Not to mention they never pick up their phone, just left it to ring when we were in there, which was a problem when we tried to call prior to our appointment time. Don't worry, we found a SUPER helpful guy in House of Fraser, who instantly helped us pick out a black suit. Yes, a simple black suit, it was really that easy guys!
August 2021 by Vicki Hall
Ordered a suit for a wedding with a very quick turnaround, Nick could have not been more helpful ordering a gorgeous Ted Baker suit. Unfortunately a comms issue between DPD and Moss bros meant the suit was not delivered on time, luckily we had a spare but moss bros were brilliant when it came to trying to track the item despite the fact that the poor bloke had been screamed at all day and ultimately refunding in full. Could not apologise more. Would definitely go back - hopefully all the issues are resolved!
August 2021 by Abu Danyal
George was excellent in the way he dealt with my suit by. Very truthful and great customer service!
August 2021 by Michael Pitt
Excellent staff. Good shopping experience..
July 2021 by Lorraine Garten
Lakeside store was much better than Chelmsford store. We felt the staff in Chelmsford didn't have time for us whereas the staff in lakeside were so helpful. Glad we went in there. Money well spent on partners suit for sons wedding in September.
July 2021 by Dean Holden
Surprising busy for a Thursday night but had good service from the staff considering they seemed run off their feet
July 2021 by hannah clayton
Took my fiancé to get a suit. The staff were amazing, we were asked if we needed help and given space to have a browse. When we were ready for help they were there! George aided so well. My fiancé needed to try a shirt on and he knew instantly what size neck he would be, great guess work. He helped us at every point from not knowing what suit to get to even helping get the right size and pick finishing touches like the shoes and tie. We saw the other staff were very friendly and helped everyone that came in. Thank you George!
May 2021 by Steve Furby
Called in on off chance looking for patent shoes, having seen them for over£100 in most shops (one was £250+???)\\nI was delighted to find a REALLY comfortable pair, and the gentleman assistant was excellent in advise and patience with my changing of shoe sizes. Oh yes and they cost £45! Will return.
September 2019 by Tarek Farag
Great service and always consistent. Go over and beyond expectations.
August 2019 by Black 1ce
The quality of Moss Bros suits in general is really low compared even to house of fraser or debenhams yet I would have expected their customer service to at least compensate for it. You get a sense of arrogance from the advisers whenever you walk into the stores. I purchased an item online and needed advice. I asked the adviser if he was free to serve me and he said yes. Afterwhich he proceeded to take a call and left without saying anything before leaving through the back. Completely impolite. Customer service is the easiest thing to do. I then followed him to the back as there were no other advisers on the shop floor and started to call him. A lady answered with a stupid look on her face and asked what I "wanted". I said I was being served but the adviser just left. She then looks at the adviser behind the wall which proceeds to lie saying that he told me he has to take the delivery. I told them both he left without saying anything. They did NOT apologize. Completely disrespectful and arrogant customer service. I do not recommend them and will not be using them in the future.
August 2019 by Stephanie Oldfield
Absolute joke, saturday morning only one person measuring and serving on hired suits. The amount they charge for suits you would think they have more staff on the busiest days.
July 2019 by Joe Mulreany
Purchasing my wedding suits from Moss Bros. Can't speak highly enough of James who has gone above and beyond to make sure everything is perfect. 5/5
July 2019 by Phil Hopper
Found just what I was looking for being just a size or two bigger than normal and the staff were very friendly and knowledgeable. ð??ð??ð??
June 2019 by Jason Naicker
I visited this branch on the way back to my car after being disappointed at both House of Frazer and Debenhams. I didn't have very high hopes as the shop is very small in comparison, but the staff were exceptional, it seemed that nothing was too much trouble to help me and I came away with a suit and tie for far less than I would have expected to have paid.
June 2019 by Shardz 78
Amazing service and help with measurements. Wide range of suits, blazers, shoes and trousers to choose from. Love it
