June 2023 by Google user
Would highly recommend Optical to do laser eye surgery, my consultant at Lakeside, Nichola helped out massively regarding all the benefits, side effects and overall better quality of life having laser eye surgery. After my surgery my aftercare has been very thorough and have regular check ups on my eyes.
April 2023 by Tina Wade
Had lens replacement surgery at a cost of £7400.00. They left me with NO sight in my left eye. I am now worst off then before. They say that they can't correct the damage. I've tried sueing them but they've got expense solicitors.
April 2023 by Absolom Tarugarira
Wonderful service, spoken to nicely, advice was the best. I felt a little pressured into buying expensive frames and lenses.
March 2023 by Diana Betty
I would like to say the service was excellent and the sales assistants so very helpful and friendly and patient ?. Would certainly recommend Optical Express.
February 2023 by Mehedi Hassan
I love the staff members. From the lakeside branch staff member named Muhammad was helpful and knowledgeable on the product hw was recommending. I am glad that I went to this branch.
January 2023 by Farid Bellahcene
I was really happy with the service provided by Muhammad. He was really kind and nice and very helpful. He helped me to get the right kind of glasses suitable for my need. Thank you ? Muhammad
January 2023 by Camelea Clarke-Kintu
Staff were patient and helpful. Took longer than said for the glasses to be ready to pick up. Overall good experience
December 2022 by Harry Clarke
Optical Express has given me such a great service and a working pair of eyes with LASIK Surgery, couldn?t be happier, Thank you
August 2022 by Fermi
Booked laser eye surgery and had to pay a £500 non-refundable deposit to secure the booking then pay the balance before a deadline I was asked to sign to agree, fair enough. What's not fair enough is that I called 3 times on 3 different days to try and pay the £3.5k balance and they kept on saying the right person wasn't in. The 3rd time they said it was fine to come in after work that day to pay as they are in - when I show up 1.5 hours before their closing time (both on their website and Google) they were closed and weren't answering their phones. I wasted lots of time and (expensive) petrol trying to give them their money - unbelievable! I want to cancel my surgery but will lose the £500 non-refundable deposit so am stuck. Avoid this place at all (£500) costs.
July 2022 by Debo Adedosu
I keep going back to Optical Express over the years because of their service and the unique lens that works perfectly for me. I dealt with Mohammed at the Lakeside branch on this occasion and he was such a patient and knowledgeable when it comes to glasses. Highly recommend. Never consider the price but what you get at the end of the day.
July 2022 by jameela dadabhoy
Excellent customer service by Mohamed. He was very helpful. I was given very good advice of colour and style that best suited. Thank you so much for all your help. I am really pleased with my glasses .
June 2022 by Shaheer Mansoor
We were really happy with the service provided by Muhammad. He was really kind and nice and very helpful. He helped us to get the right kind of glasses suitable for my daughter. In my opinion, Optical Express provides the best service and advice to their customers. I recommend Optical Express for anyone who needs glasses.
June 2022 by Bramleys Barn
Both the visit when I chose my glasses and the follow up visit for collection were pleasant. Both Lara and Mohamed were professional but friendly and took their time to ensure all was well. Pleased with my glasses and would recommend Optical Express.
June 2022 by Michelle Gardner
I?ve been going to Lakeside, Optical Express, for several years now since having my laser eye surgery in 2013, at their Bluewater branch in Kent.I have always found the staff to be friendly and professional - a special mention must go to Muhamed (I hope that?s the correct spelling?) - he is always super helpful and goes the extra mile to make sure you are happy ?
June 2022 by debbie Rolland
Muhammad was very helpful and kind with process he's very good at his job im a very happy customer
