December 2023 by Smart_maintenance S
Friendly staff great
December 2023 by Honey Hay
I had to throw my pizza away as delivery driver was opening the box on my doorstep before even ringing doorbell. That's disgusting. You do know people have doorbell cameras right? Not ordering from here ever again what a waste of money!!!!!!!!!
December 2023 by Keith Crosby
I feel that the pizza was kind of bland there was no explosion of flavor but it was cooked well and tasted
October 2023 by Donna Harding
Fast delivery and food was piping hot and delicious.
August 2023 by 1LordMason
I was extremely disappointed with my experience at Papa John's on Orsett Road. The service was lackluster, the staff seemed disinterested, and the waiting time was far too long. When the pizza finally arrived, it was lukewarm and the toppings lacked freshness. I also found the cleanliness of the establishment wanting. I expected better from a well-known chain like Papa John's. Sadly, this visit didn't meet my expectations.
June 2023 by K B
Do not order from this branch. The owner is incredibly rude. He bullys his staff also.We ordered a pizza for the next day (a children?s birthday party). I phoned 45 minutes before the delivery time to confirm the pizza would arrive on time and I was told it would. After it was 5 minutes late, I phoned and was told it was on its way. I kept chasing over 35 / 40 minutes and it eventually arrived ten minutes before we had to leave the party venue. The children were starving and it ruined our party as everything was rushed in the end / people were leaving having only eaten a little.The pizza we ordered was over 35 minutes late (numerous children were waiting to be fed) and before accepting the delivery late, I was told over the phone I would be issued a refund.A week later I was told the refund would take 5 - 7 days. I chased the refund again today and the owner (?Jitu?) told me it was my fault for accepting the pizza over 30 minutes late and for not answering my phone 35 minutes after the delivery was due (I was looking after numerous children at my son?s birthday party and therefore, was not by my phone). He told me he had ?evidence? and screenshots. This is rubbish. It was not my fault at all and nobody explained a refund would not be issued if we accepted the pizza. In fact, a refund was promised and I was given the pizza.Whilst speaking to him, he abruptly interrupted me whilst I was speaking, he spoke to his staff in a very aggressive, rude and intimidating way and he sounds like a bully. His stuff sound terrified of him.He spent 20 minutes telling me it was all my fault, he told me he doesn?t have a surname (I explained I would formally complain) and he was very confrontational.This man does not deserve any business or custom. He accepts no responsibility for his own errors. I completely understand if somebody is training and new on the job but his attitude, lies and lack of people skills is shocking.Save yourself the bother and order your pizza from another Company and / or branch.
June 2023 by Curca Mihai-Andrei
They are quite fast with he orders when you go and order straight from the shop, the food is nice, for a quick bite si the best place to go.
June 2023 by Cyrus Ben
Our family's favourite pizza take away for many years ?
April 2023 by Yokoonu
Never again. There must be an issue with the online ordering system, so for a 3rd time , I received an incorrect order. It might not be the store fault, but customer service is very poor. I called in and that rude Associate said it doesn't matter to him if he losses a customer because he has lots of other customers. There was no attempt to resolve the issue or for him to support.The Pizza came cold, as well very overcooked. Poor quality.
February 2023 by goopiegooper badonkadonk
Delivered to the wrong address, called them to ask where my pizza was because it said it had been delivered and they tried telling me they rang someone in my house and they cancelled the order, I told them to read out that supposed number and was not anyone?s number in my house hold. Refused to give my money back ( pizza altogether cost £56!!!!)and said they?d send us another pizza, agreed then realised after our heated arguement over the phone they could do something to my food, so called up to cancel order and get my refund and they disagreed. Member of my house left angrily as was fed up with being talked to rudely, and being interrupted so went to papa johns to demand refund. Hadn?t arrived to papa johns yet when the same driver who didn?t deliver our order in the first place knocked on our door. We told him someone had left to get our refund and he gave us a little laugh, smiled and was very apologetic like that makes everything okay. WILL NOT BE ORDERING FROM PAPA JOHNS AGAIN!
February 2023 by Dion Thomas
very disappointed with our food order waited over 2 hours for it to turn up cold and very burn , when I phoned the shop they said there was nothing they could do and to ring back in the morning to speak to the manager. very bad customer service , will not he ordering form them again.
January 2023 by Joyce
Food is OK but when collecting orders made online there is rarely anyone at the counter. I usually have to call out for someone at the back after being kept waiting.
October 2022 by Hristo Jachev
The pizza had too much sauce that it tastes like eating only tomatoes.The pizza had barely any cheese even though I ordered double.Mr Seby said on the phone that he can not take the pizza back and that the premium cheese blend is always very little compared to regular and therefore also making the sauce appear more than usual.This pizza was all sauce and no cheese.This is not a papa john's pizza by any measure.Returning customer several months after a poor experience but no more. It's even worse than before
October 2022 by Deborah Keene
Absolutely poor service! Waited over an hour for my delivery. When I called them they told me that the driver was on my driver which he wasn?t call them again 10 mins later and they told me he will be there and hang up on me. 10 mins later still no sign of the pizza so I called them again and they didn?t answer as I guess they could see my number! Won?t order again.
August 2022 by Bob Hope
I almost walked in but luckily saw the man serving just leaning on the counter with his finger up his nose. A skinny Indian man, if you're passing, with far to much facial hair to be preparing pizza.
