March 2024 by emily church
Krystal was incredibly helpful and knowledgeable about products helped so much picking out a present for my mum :)
February 2024 by MA
Clearly treat customers differently at the till based on their ethnicity and how they look
February 2024 by A
Pay attention to the reviews here that are 1 star and the ones that have 5 stars. Disgusting racist staff. Do not go.
February 2024 by Who
If you?re not white you would understand my review. I really love rituals and their products but two ladies that worked there today were so rude and clearly racist. They offered a free rituals deluxe product to everyone they checked out but not me. I wonder why? also being super bubbly and chatty to everyone else but not us. I know what racism looks like and feels like and honestly this store deserves a low rating now. Such a shame.
February 2024 by Parvin Ahmed-Hasib
My daughter & my husband went into the lakeside Rituals store on 13/03/2024 at; 17.53 to purchase me a little token gift to add to my already large Ritual purchases from previous weeks; they were served by an awful women who made my daughter cry as she left the store; I am a loyal customer of Rituals Lakeside and the staff at the store have always been AMAZING. My loyalty card will demonstrate how much I spend monthly at the Lakeside store; with purchases usually over 100s of pounds! My daughter returned home crying, and informed me; how her dad and she were treated by this awful women; she was rude, boarder line racist and condescending, at the till throwing the items purchased into the bag, but prior to this; not allowing my daughter to browse, she was standing over my daughter who is 23, not a child! The lady then proceeded to shout at my husband when he asked her about the Genie diffuser that we had purchased and had stopped working! I am devastated that my family were treated with such disrespect. Rituals you have just lost an amazing loyal customer. I have also informed all my family and friends of the incident regarding my daughter and my husband! They too will be avoiding the store. RITUALS please let me know how you will proceed with this matter.
February 2024 by Sarah Ahmed
Disappointed in the service I just received by a lady with a pixi cut and glasses on my way to get a gift for my mother the lady was rude and condescending and not helpful whatsoever. I usually receive amazing service and always come back but that rude horrible lady really has put me off definitely will never return if that rude lady is working there never again disappointed rituals. What a nasty nasty woman totally ruined my shopping experience!
January 2024 by victoria williams
Melissa and all the staff at Rituals were a joy to come across today. I have always loved the essense of Sakura. Would highly recommemend as I use at my sauna. Store was beautiful and explicitly clean. I also tried the limited edition Dragon essence which melissa was keen for me to try. Top stars
November 2023 by Jacob Rapaport
Great service
August 2023 by Emily Hoyles
My fave for everything
July 2023 by rujina kamaly
Such an awful experience at this store. The lady with black hair and was tanned at checkout was very rude and condescending, proceeded to talk to me in such an abrupt way, I returned to the store only to over hear her gossiping about me to her colleague. I've escalated this to the complaints as I feel no one should be dealing with this. She was creating a problem out of nothing. This is such a shame since I really enjoy shopping at Rituals and will only return to the Westfield stores. I don't know where they find such employees to represent their stores because they are definitely tarnishing it!
July 2023 by Opinionated Visitor
Amazing customer service here, Mel assisted me was very friendly with me, helping me choosing the right present for my husbands birthday. Great clean shop, amazing choices. ?
July 2023 by Mariam Sheikh
Went in to find 2 young workers just having a chit chaf, when asked about a product they just brushed it off quickly and then we just left
June 2023 by Patricia Manicom
Lovely candles and gifts ? nice different fragrance
June 2023 by Debby Bailey
My favourite products especially the Ritual of Karma shower foam
June 2023 by Kel Ochos
Splendid looking shop. On the first floor of the mall. Was given a complimentary gift and samples
