March 2024 by Miss Hetty
Travelodge @ Thurrock.Hotel is in good location with nice clean rooms. The highlight was the exceptional service received from Dawn and Loretta. I could tell they were short of staff but these ladies served with smiles all the time. They definitely did a fantastic job in making us feel welcome and prepared our food with ??They deserve to be recognised by the management for going the extra mile even with the fussy kids?. The food was delicious too??Food & drinks: We ordered a variety of foods and it was all lovely, from the starters to the mains and desserts.
February 2024 by Michael Pollard
Rooms: Just ok
February 2024 by tom b
Rooms: Rooms and bathroom were clean, staff friendly and helpful
February 2024 by Catalin Robert Anghel
Nice place to stay. Our experience was good.Rooms: Good
February 2024 by Farida Leander
Staff were so nice and very helpful. The room was spotless. Overall a very good experience.
January 2024 by Anita R
Really handy for Lakeside as it's walking distance. Helpful staff, free car park and comfy room. Only marked down as no bath mat or hairdryer. Everything else was good.
January 2024 by George Deverill
A good location and the staff were very helpful - nothing was too much trouble. For a new(ish) hotel, I was surprised how old the fit out looked- but it is a Travelodge.Overall, a good experience for a short stay.
December 2023 by Luke Farrow-Gentry
Great experience here. Booked a room for myself and friend to stay in and when we got there I asked for another duvet as we're good friends but not that good ha. Upon asking this the receptionist very kindly upgraded us to a twin room, free of charge !24 hour bar was great help to as it turns out all the bars at lakeside shut at 12.
December 2023 by Den Wright
The manager of this Travelodge is fantastic, nothing is too much trouble for her. Thank you Dawn.
December 2023 by Charlie Reece
Only stayed for a night. Simple and clean, can?t fault them.Walkability: Walking distance to Lakeside Shopping Centre and all of the restaurants.
December 2023 by Laura Ives
We would like to thank DAWN for being so welcoming and friendly on our arrival and throughout our stay! We couldn?t fault our stay! Dawn particularly stayed in our minds for the reasons stated above?.. which was lucky? as two weeks after our stay we realised that we had left an expensive coat at the hotel.I called the hotel and asked for Dawn and explained about the coat?. Within 20 mins of that phone call the coat was located in lost property, packaged up and sent back to us recorded delivery! Now that?s going above and beyond! Thank you Dawn so much for your kindness and help !!
November 2023 by Terry Manton
Price is reasonable atmosphere is a bit dull but for a hotel next to lake side not to
November 2023 by Spencer Harding
Unbelievably terrible service in the cafe. Came home from 2 nights here with food poisoning. On the Sunday we sat down to eat (4 people). It seemed that 4 customers was to much for the lady in the kitchen so after about 45 minutes wait we began to be served. I re eived my food first and then nothing else arrived until I had finished mine. Then my friend received there food and same situation.. we all eat individually on the same table. Staff are generally friendly but not all. Scrambled eggs at breakfast were a cause for concern as I believe these are what gave me the poisoning.Rooms are clean but the beds are made of stone and the quilts were just thick enough not to be called a blanket.
November 2023 by Stephen Dyer
Very friendly staff. My wife is disabled and the young lady at reception explained the evacuation procedure in case of an emergency in a very clear way and showed us how to use the evacuation chair, this gave us confidence in the staff. The view over the lake was fantastic and just a short walk to the shopping center.
November 2023 by Helen Naylor
Friendly staff, great cleanliness. Hadn't stayed with Travelodge since pre covid, much better than my previous experiences.
