November 2023 by Sharon Tong
Charlotte helped us with our holiday booking to Cape Verde . She was professional patient and friendly making sure we had the best deal available . She represented TUI really well with a high standard of customer service . Thanks Charlotte
November 2023 by Andrew Vrahimi
Our recent visit to Lakeside Tui was very successful thanks to the help of Leah. She was very patient and thorough with our holiday search providing excellent customer service. This made us feel very relaxed and confident in booking our next destination. We recommend anyone that is booking a holiday to visit this store as they are very helpful and friendly.
November 2023 by Jordan allard
Brilliant service today, walked in with no real idea in mind and walked out with a two week holiday to thailand, all thanks to Elisia who was incredibly helpful. We will be returning to book another soon!
October 2023 by Kim Evans
Rhys and Alice were incredible! Ever so helpful with assisting with our issue with our online booking. Once we had exhausted all options, they suggested alternatives for us to book instead. Highly recommend as they were so patient and helpful.
October 2023 by Thaleah
Ella was a absolute delight, polite, helpful and very knowledgeable, nothing was too much and she answered all our questions with ease.She is an asset to the company and Bluewater store, we will definitely be returning and recommending TUI Bluewater to our family and friends. 5* service.
October 2023 by Gus Varn
I wrote about my honest experience with TUI and they have deleted and blocked me on Facebook as it wasn?t the 5 stars they asked for from you when you book in store. Don?t book with them, quick to take your money but once you?ve returned from holiday, they will not want to help with the issues you?ve had abroad.Worst store, will never use lakeside again. Zero customer service skills.Travelled to Egypt, their recommendation, was sick 5 out of the 10 days, tui does not want to acknowledge this issue.
October 2023 by P Cox
Thank you Rhys for helping us book our holiday for next year so excited and what a giggle. You are so helpful and really ensured we got what we needed!
August 2023 by Naya Bart-Williams
It was a fantastic experience working with Leigh. She was attentive and took great care in ensuring all our questions were answered and our problems were solved. Especially as there were so many of us. She was quick to respond and find solutions. We all really want to thank her for making this experience as easy as possible.
June 2023 by Hollie Oakley
We booked our first holiday at the lakeside TUI with Leigh, she was extremely helpful and and professional making the whole process easy while including everything we wanted!! I would highly recommend speaking with her and I would definitely come back to this branch in the future!!
May 2023 by txffanyeileen
Leigh was really accommodating, helpful and funny; went above and beyond to find us a great deal for a special birthday, would really recommend!!
March 2023 by Varga Krisztian
Sarah in the Thurrock holiday store was absolutely amazing. She managed to book us in with a very short notice for a consultation and she went the extra mile explaining her experience with our destination. She was extremely knowledgeable and accommodating - she even went through the trouble of discussing our holiday plans with the head office to find a more suitable airport! We are really grateful for her brilliant insights.
March 2023 by Jake Hurst
Friendly and knowledgeable staff, we booked our wedding here and made us feel so welcome and special. Will always book in this store going forward. Any issues along the way has been a quick call and no stress. We didn?t really know what we wanted going in to book and Georgia helped us find the perfect hotel for our wedding. It can be overwhelming with so much choice now a days, so very reassuring having a professional point of call. Excellent customer service from all members of the team.
March 2023 by Dorothy Seaton
I was really pleased when we booked our holiday on Saturday to Turkey, with Maxine Harvey she was very helpful very knowledgeable and a very nice pleasant lady.Will recommend my friends and family to use TUI Lakeside and ask for Maxine.She even told us about the TUI app which is great.You should be proud of Maxine working for your company.Thank youMrs Dorothy Seaton.
March 2023 by Pag robbo
Lucy was incredible. Helped with absolute everything and the most amazing sales women and genuine women. Helped with everything. She needs a pay raise and an absolute appraisal. What a credit to the company! 7+ grand later and we can't wait. Thank you Lucy!!!!
March 2023 by Melissa Drake
We booked our wedding yesterday! Yes that?s right our wedding! Alice booked all of our wedding for us and WOW what can I say. Alice you was amazing from start to finish. We had SOO many questions and Alice didn?t fail to answer one question. Alice also went over and above to get us exactly what we wanted and we can not thank her enough for this. The service from the first meeting to the last was 5??.. We felt 100% comfortable with how all of our holiday/wedding requirements were dealt with. Alice you honestly was a little Gem and we are so glad we got to meet you and arrange our special day with you. Soo once again thank you SOO much.I would 100% recommended TUI Lakeside ??
