March 2024 by Ria
Amazing customer service from Mimi, she was so friendly and kind. She helped me choose my glasses and was super helpful throughout the whole experience.
February 2024 by Usman Nasir
Visited the store confused to what to purchase for the mrs. However, with the help of Mel I was able to get the perfect present for her. She understood my mrs style and recommended all the right items! Thank you so much. My mrs loves her gift.
February 2024 by Jo Watson
Had test in Rainham.rang to collect on hold for an hour. Rang lakeside spoke to kierah who organised delivery to lside ollection from their store as requested. picked up glasses served by kierah and checked by zainab. Excellent customer service from lakeside. Rainham need to sort out the phone as 1 hour on hold unacceptable. Kierah saved the day.
February 2024 by Nota Chrysochoidou
Mimi was incredibly helpful and the sweetest human being ever.
February 2024 by Alina
Exceptional service ?I visited Vision Express Lakeside this past Monday and was thoroughly impressed by the exceptional service I received.The journey began with an eye test that was both efficient and comprehensive, thanks to their performant equipment and the expertise of the optician.What truly set this visit apart, however, was the outstanding customer service provided by Oumaima. Her patience, sweetness, and kindness were evident as she assisted me in selecting the perfect frames and lenses for both my regular glasses and sunglasses. Oumaima?s keen eye for detail and her ability to understand my needs made the process smooth and enjoyable.The combination of professional eye care and personalized customer service at Vision Express Lakeside has left a lasting impression on me. I highly recommend them for anyone seeking quality eye care with a personal touch!
January 2024 by Andrew Hall
Great experience. Kirischnny P was very patient and offered constructive feedback to help me select both my glasses and sunglasses. Kirischnny also made sure I got the best deal available, based on the discount codes I had available. Really appreciated her assistance and focus on getting my order right as well. Top job and thank you!
January 2024 by Raymond Simmons
Worth their weight in gold the Optican Nick very friendly and explanes everything you need to Know.Jost the sales person excellant at his job and is a credit to Vision Express Highly reccommend if your looking for eye test or update your glasses
December 2023 by Aiysha Asif
Great customer service from Jane. Very helpful when it came to choosing my glasses. She was very patient with me and always had a smile on her face. I would definitely visit again and look forward to be served by Jane. Thank you to Humayra too for her help and good customer service. All the staff at the store were really friendly and I had a great experience here. One of the friendliest stores I have visited of vision express.
December 2023 by Daria Kader
Staff unprofessional, was ignored and paid no attention too while browsing for new frames so no help was provided. There were like 4 staff just chatting at the desk huddled together like penguins ignoring everyone. It?s not easy to just walk up to a group like that and ask for help especially when no effort is made to even acknowledge you.
December 2023 by Jodie
Brought 2 pairs of glasses with the lovely Jane, she was very kind, professional and helpful. Highly recommend her service
November 2023 by Gareth Yabsley
Great service by Tam and the team today. Very professional and courteous service, would highly recommend
October 2023 by Cassandra Johnson
Fantastic service. The optician was very knowledgeable and spoke very well, asked important and relevant questions. Excellent service. The staff were very welcoming.
October 2023 by Barry Crawford
It just couldn't have been a better experience. The staff were so friendly helpful and cheerful. The testing was very, very efficient process.
October 2023 by Helen chidiebere Louis
Vision Express is a very quality clinic good for recommendation. The staffs are well trained and professionals. I had a personal experience with a staff names Omaima. She was a friendly and welcoming staff. Talked me through my eye treatments and my glasses collection. And was very eager to answer all my curiosities. I hope my friends get there soon, as I have recommended them to Vision Express
October 2023 by Shalina Waghela
Great service from Oumaima J, she is an absolute credit to the team and I can?t fault her in any way. She looked after me as soon as I walked into the branch, I wanted a new pair of glasses. In general, this branch is very welcoming and helpful. Looking forward to collecting my new glasses.
