March 2024 by Glen Breckon
Brought 2 books this morningThanks Glen
March 2024 by Nicky Treend
Impressive store; filled with beautiful quality items. It's an old "Gentleman's store" which one would normally expect to find in London (or other big city) It does sell ladies clothes too....Plus many original practical homeware items. We're very lucky to have The Shopkeeper Store local, in Dunmow. Ian, the owner, is very helpful & not at all pushy.
January 2024 by Philip Ardley
Their French style knives are razer sharp, as is their fashion sense. Parking at the pond. Ian set me up very nicely for my new job requiring smart casual. Was surprisingly kid friendly - they sell a massive chocolate coin for £3. When you go to a small town like this you always hope to find a quality shop like this. Try to disregard the reviews from the online purchases.
November 2023 by Victoria Farrington
This shop has lovely stock and it sounds a great place to visit in person but I wish I had heeded the reviews about ordering online.Pros: reasonable prices; once my order was sent it arrived very quickly; everything was beautifully wrapped.Cons: my order wasn?t dispatched for four days (and no communication as to the delay); of the two items I ordered, one was incorrect; no response to emails seeking to remedy the situation.All things considered, I wouldn?t shop here again (at least online). There are too many good independent retail businesses out there to take a risk on somewhere that doesn?t seem to have its processes in order.
October 2023 by Lisa
Found this little gem of a store today .. what an amazingly run store .. beautiful goods very different purchased a gorgeous women T shirt in khaki ... ordered 2 more .... Well worth a visit xx
August 2023 by Howard Byrne
had transaction go thru from these guys, email bounced back 'undeliverable', no one answers phone... have contacted bank to get refund, be very wary if wanting to order!
May 2023 by Gareth Eckley
After seeing their website going to a page cannot be displayed and social media saying page cannot be found shortly after placing the order it looked as though the person who left a review below was right about this being a scam. I don't think it is a scam, but more a disorganized drop-shipping company that buy in wholesale items from a company called continental clothing. They (both shopkeeper store and continental) advertise their products as ethical and GOTS certified / Oeko-tex certified and so forth but it is manufactured in China and no certification stamps of any sort on the label, so shall leave that open to interpretation. There was an email to say that there were difficulties with the order due to "technical problems" and an apology for this, however I would be reluctant to order again - not because of the suggestion of any malice or ill intent by the shopkeeper store, who did eventually dispatch the item, but more so because of the question of trade description, with them advertising a product as having OEKO-TEX stamp of approval that are not reflected in the end product which contains no such certification. The supplier are essentially saying that 100 percent of the cotton in the garment is certified, however the rest which is 20 percent recycled polyester and made in china, and then the garment itself assembled in china, obviously has no control then over aspects then which probably accounts for the lack of any certification on the label post-production which makes having some elements of it certified organic as pointless.Overall the Shopkeeper store will recover from their technical difficulties I'm sure, and the negative reviews prior I am sure however they need to be clear about what wholesale items they are selling, and what assurances they give to their customers are what their suppliers are delivering to their customers.
January 2023 by Piers Taylor
Scam company. Takes payment then doesn?t respond or send goods. Avoid at all costs.
October 2022 by Milo A-S
Need to make a return, have emailed 4 times over several months and haven't heard anything back.
October 2022 by Darren Metcalfe
Terrible service. Returned an an item due to not fitting correctly. I had to chase to receive a unique returns code and chase for my refund, which I?ve still not received! Tried calling but the phone is never answered. I would avoid at all costs.
October 2022 by Samuel Porter
A shopping experience that should be 100% checked out. Lovely shop with a clean, sharp and smart style waiting to be discovered!
October 2022 by MISS MURRAY
Such a beautiful store in Dunmow, beautiful unique pieces. How lucky we are ?
October 2021 by Joanne George
Had a real connection with the owner Ian a fellow Anglo Indian...... I will be back.....
October 2021 by Jenny Coombs
I never write reviews but have had such an awful experience with this shop. I made an online purchase a couple of months ago and after a month I still hadn't received my items. I sent numerous emails and called the store but didn't get a single reply. I had to eventually open up a paypal case which prompted Ian to finally email me back. Two items had been out of stock and he was waiting for new arrivals - I'm not sure why he couldn't have informed me at the time. The third item was permanently out of stock, so I was informed that he would refund this but it still hasn't come through!I just think it's such a shame as it's a lovely shop and I always try to support independent businesses, but this total lack of customer service is appalling!
October 2021 by Alison Townshend
Lovely Bugatti shirt but didn't really fit me, more man shaped. I asked to return it and my email was not replied to. I sent it back by Royal Mail and over a month later have had no refund or acknowledgment. Has the business gone bust? the phone doesn't answer either despite the website saying it is open today - Saturday 14th November.
