December 2023 by M.
Needs a decent clean, steam room needs a deep clean and aromas replenished regularly. Good facilities in general.
December 2023 by 28th washere
Very poor. I left PureGym in Rayleigh and now I?m stuck here for the next 12 months. How are the facilities more aesthetically pleasing in a 29.99p/m PureGym than this Virgin Active one which 61.99 per month.This gym needs a serious refurbishment and fast.Looking at the Virgin Active Instagram, the London gyms look up to date? but why not this one?After browsing through the other reviews and seeing how some of the spa equipment sometimes isn?t in use is making me regret moving to this Virgin Active already.In hindsight I should?ve done a better job of going and having a look at the current quality of the gym because if I had, I would?ve just stayed at PureGym and went Runnymede Leisure Centre when I wanted a swim.All in all? VERY POOR!
November 2023 by Dangle Rules
Their customer service is none existent. They are very busy and it is rare to get on the equipment you want to use. After your contract agreement has finished you still can?t change it or sign up for any of the new deals they are doing.
November 2023 by Karolina Peret
Meh- going downhill fast. Cleanliness, facilities, politics around the gym- steam room is constantly out of commission and smells like urine. The place is basically run by teenagers who don't really care about much. I had brand new towels stolen 3 times in a row at the spa and they couldn't care less.
September 2023 by Tarnia Thompson-Roe
Been a member since it opened and although I think it?s time for an update in certain areas, I still think it?s the best local gym around for all the services it provides.
September 2023 by Kelvin Okonma
Virgin Active fitness center in Rayleigh is top notch. They have Gym, Swimming Pool, Sauna, Spa pool which in my opinion is my favorite.
September 2023 by Nick Chambers
One working Wattbike in the gym, loads of unused cross trainers and treadmills.I asked the team on reception if they have plans to get some more Wattbike's, or at least fix the broken one. Was told depending on funds, then they will purchase. So why the expensive monthly membership when the equipment is either broken or you have just one bike?Gym does have a tired feeling about it.One week later, both bikes are now broken. How many complaints by members does it take for Virgin to actually fix the 2 broken Wattbikes? Was told by another unhappy punter that there is actually 3 bikes, but 1 has been taken away to be fixed. Absolute shamblesSwimming pool is very good
September 2023 by R M
The classes alone are worth the membership, let alone the rest of the gym, pool and spa.Highly recommend
August 2023 by Scott Spinks
Terrible customer service. Promise to call you back and never do. Regularly change the terms and conditions. Also, claim to update customers via email, but you do not always get it?More worrying is the lack of data protection when calling in? Little if no questions asked. Agents on the phone need training as they should NEVER refer to customers as "mate".The overall customer experience seems to have got worse as the years go by.
July 2023 by Kaspar Lee
After paying double what my local PureGym cost me, I expected a decent and modern gym, but the actual gym floor (weight training area) is full of old equipment that is either dirty or doesn't work properly.There is a lack of basic things like barbells clips (at busy times, which would be very cheap to buy more). Even the small plates (2.5kg especially) can be hard to get hold of.Needs more benches by the dumbbells, and the 3 or 4 that they have are always all in use even at the less busy times, but if you go on a busy evening it's basically impossible to get one! Lots of waiting around to use equipment.Could do with an additional one or two squat racks because these are always busy too.Couldn't find matching handles for the cable machine last time I went (again, such a cheap thing to buy more of), and the T-bar row section is damaged and closed off. Tried to use the Boditrax machine but that was broken too.As for cardio, there are a more than sufficient number of treadmills, bikes, etc., so this is good.The only positive is the pool area, spa and the changing room/showers. These are kept reasonably clean and are sufficiently large enough to accommodate everyone, and the sauna and steam room are good. Showers are also nice and warm and soap is provided, plus a cool machine to dry your swimming costume.Overall however I would not recommend as a serious gym for anyone doing weight training. It's more of a leisure centre, and all the money clearly goes towards the pool and cardio stuff only. It wouldn't cost much to make basic improvements the weights section, but it seems to be a low priority for Virgin Active.Happy to be contacted and share my feedback if management read this review.
July 2023 by nick bali
Haven't quite joined up yet, but I probably will, very reasonable prices
July 2023 by Simon Nichols
Have just recently joined and so far so good great selection of machines in the gym and things to do Enjoy the swimming pool, steamroom and Jacuzzi staff friendly and a good atmosphere overall.
July 2023 by Cee L
Classes here are great - such a huge variety. Laura Caporossi in particular is a credit to the gym, the best instructor there!!
June 2023 by Nadia Majri
Just recently started at Virgin Active and all the staff are really friendly! As a beginner at the gym the instructors have been so patient with me and helped me work towards my goals! The classes are amazing and would recommend!!
June 2023 by Niamh Tuohey
This gym is seriously in need of a renovation! Charge the earth for a membership and the place is in total disrepair and filthy. The changing rooms are just horrid, always at least 1 toilet and sink broken, tiles falling off the wall. And not to mention all of the people that vape in the changing rooms. New up to date equipment is needed on the gym floor, as it?s either outdated or always broken. And I don?t even bother using the spa anymore as you will probably catch something in that water! Absolutely filthy! And at least one room in the spa is out of order at some point. Yet if you go to the Chelmsford virgin active it is a totally different experience! Nothing bad to say about Chelmsford,Virgin need to make an investment into renovating thundersley.Staff are really friendly and the place has everything you could need and always somewhere to park. Just needs investment :)
