January 2024 by Rob Haines
Always a long wait enough when not many customers. Never ready to pick up gotta wait , enough when prescriptions been sent over a week ago.
December 2023 by May Memory
Medication is never ready. Staff are not helpful at all. Will be moving pharmacy.
August 2023 by Laura Bragg
Stood waiting to be served for over 5 minutes and completely ignored. Staff answered phone calls, I ended up ringing to ask if they would serve me! Shocking.
August 2023 by Cmm Mmm
Receptionist very rude and has no empathy, very bad pharmacist.
March 2023 by steve booth
Not good, have constantly messed up my prescription.
March 2023 by Kate Priest
Their service is absolutely shocking. They never have any staff, never answer the phone and couldn?t give two shits about customer service or looking after people.
December 2022 by Annie England
Well... I am standing in the queue as I right this. I understand staff shortage but seriously could you get some kind of agency staff in to man the till and have some kind of organisation. Always herd good things about this pharmacy that's why I set up my prescription to be sent here. But it just seems to have gone down hill very quickly in a short space of time. They also send text saying meds are ready when you finally get into the shop , then told its not ready or half of it is missing. I work in a customer service environment and yes dealing with the public can be hard at times so I understand the frustration of the staff who work there and why perhaps they can seem a bit offish with customers . I think the management of this pharmacy need a good kick up the backside and to sort it out . Last Saturday the queue was literally the length of the car park to near the road.
December 2022 by Bertie Bert
Shambolic absolutely terrible service the poor staff cannot cope in queue with customers who have tried multiple times to get their prescriptions well management should be utterly ashamed of themselves.
December 2022 by Erika Matu?inskait?
It's says open till 6.30pm, but second day in a row closed at 6pm. Staff says that due to lack of staffing, they can not allow people later than 5.45pm.
It's very misleading, it should either say, closes at 5.45pm, or people should be allowed to get in till at least 6.25pm.
Staff says that they do not finish serving people till 6.30pm, but then it should say last entry at 5.45pm.
December 2022 by Zsuzsanna Baumgartner
I understand if a company is understaffed. I work in a care home, so I know what does it mean to be short/stressed/busy on every shift. But, I don't understand, if someone talk to me like I am a little child and also she was very arrogant and this was the lady in charge.On my opinion, noone is going to the pharmacy because this is our hobby, we go there, because we are not well and we need medical treatment.In 2 weeks I was in the queue 3 times on my off days (30min - 2, 5h) and I still don't have my prescription. I don't know when I will have it. GP helped me out with this situation, but I am sure, I will not come back here.
December 2022 by Rebecca Rowe
Shocking service. 1 person dealing with the queue that took 40 minutes today (people queuing in the snow). Many turned away unable to stand for so long in freezing temps. Then when you get to the front they have no medicine ready so told to wait another hour or longer. Then have to queue again. Its a joke, what's irritating is that the staff do not communicate at all. you can queue outside for 20 mins only to see a sign on the door saying cash only so have to go away to get cash and start again. All staff need to get a sense of urgency they are slow to do anything and half look like they are just wandering around with their heads down avoiding eye contact. Its like the customers are invisible. Many left because it was a joke and nearly all people in front of me turned away without getting what they needed, told to come back. Moto of the story, don't get ill in Halstead or surrounding areas, you'll die before anyone helps.
December 2022 by Rob Andrews
Waited for nearly 3 hours today only to be told my prescription was not ready after requesting it 7 days ago. Asked for my prescription and took to Colchester Boots Pharmacy Tollgate (they were brilliant).
November 2022 by Laura Smith
Gosh, worst pharmacy I?ve used. There is always a queue, which is often leading into the car park. I receive a text message to let my know my prescription is ready to collect yet they tell me there is a 20 minute wait for that (I am in a ?virtual? queue, they say). I?ve had enough and will have my prescription delivered to my house instead. I have 3 young children who cannot wait in the car, nor the cold / dark for 20 minutes. I work full-time so driving down on the off-chance that there won?t be a queue is too risky - my time is as valuable as everybody else?s.
November 2022 by vanessa asplin
Terrible chemist rude and never have medication ready even when you call and they say it is and that's when they answer the phone absolutely useless!
October 2022 by Terry Macavoy
I went to the store to get my repeat prescription, only to be told that it will not be ready until tomorrow.
