November 2023 by Susan Parker
Appointment on time. Pleasant staff.
November 2023 by Linda Jones
Didn't wait long to be seen. Thorough examination with everything explained in detail and easily understood. Not rushed in any aspect and therefore felt comfortable. All staff were courteous and polite. Very helpful
November 2023 by Julie H (JDH)
I went to Boots store in Harlow today at approx 11am, explained that I had sat on my husbands glasses which had damaged one of the arms. I spoke to a member of staff called Anthony who couldnt do enough for me, was so helpful and managed to repair the glasses. I would like to thank him and put on record how professional Anthony was.
November 2023 by Dharmik Mistry
Staff is really helpful. Tom c fix my glasses in seconds
November 2023 by Dawne Williams
The ladies on the front desk were lovely. I had my preview tests done. Then sat in the waiting room for over 20 minutes. I knew there was no-one in the room with her. I ask how long it would be before being seen. She huffed and muttered under her breath. Then called me in. During the test, the optician told me I needed new glasses. Then asked if I'd ever had surgery on my very weak eye. When I replied no, her response was "too late now"!! My mother would have had my eye operated on if it was an option. Though the examination she was muttering under her breath and when I ask what she was saying I didn't get a reply. I then get told I don't need new glasses. Or if you want to see a bit sharper then get new glasses. The optician then asked why I was on yearly examinations, to which I replied because of health issues. She looked at me as if to say what health issues. I told her that I'm a cancer patient and the last optician say I need yearly checks. She made me feel like I was lying! The last thing was "Oh you have health issues". I asked what she meant and she muttered again under her breath. When I asked her what she meant, she replied you have hi cholesterol. I did know this, but if I didn't it wasn't something my optician should tell me. The whole experience was awful. I walked out so upset and angry that she had made me feel like this. If I ever decided to go back to Boots I will make sure I never see Valerie again. She maybe good at her job but she definitely not a people person.
November 2023 by Neil Brierley
Anthony was incredibly helpful. He tried very hard to fix my glasses frame and, when this proved impossible, he gave me clear and useful option son the alternatives available.I was extremely impressed.
October 2023 by Jane Barringer
Optician was excellent. The team on a subsequent visit , were chatting, but did not offer assistance while I was browsing boots own fame's, yet were very quick to offer assistance to a gentleman browsing designer frames. Just saying.
September 2023 by Doug Crook
Very knowledgeable helpful staff would highly recommend boots opticians
September 2023 by derek barlow
Excellent service
July 2021 by Pauline G
Went here today to have my eyes tested and cant recommend it highly enough. The three ladies who served me were fantastic and it was spotlessly clean.
August 2018 by DannyR-75
I have used Boots opticians in Harlow for many years and am happy to say the service, the quality and reliability of the glasses is second to none. Top that with the best and most thorough sight tests I have ever had. The whole team there are professional and very knowledgeable but above all they are friendly and make me feel welcome every time I visit
